Operations Manger-Solid Waste Services Bates Trucking Co Inc Bladensburg, MD Job Details Full-time 1 day ago Qualifications Team member evaluation Road transportation operations Fleet performance monitoring Employee grievance management Employee engagement program (employee development activity) Client inquiry handling Operations coordination planning Performance Reporting Performance feedback (performance evaluation method) Mid-level Route planning Private fleet operations Fleet compliance management Disciplinary action management Team development Hiring Schedule management Delivery optimization distribution operations Transportation data analysis Implementing route optimization projects Progress management Corporate event planning Data collection Local ordinances Employee engagement Customer service problem-solving Staffing management General management Operations planning Full Job Description

MAJOR FUNCTION

This position is located in Cambridge, MD and assumes responsibility to ensure that all facets of the operation are performing based on the executive management's goals and objectives. Ensuring that all managerial, administrative, and supervisory work is running smoothly and in compliance with all federal, state, and local codes and ordinances. General directions are received from the Company?s General Manager, however this position is responsible for managing dedicated resources to meet established daily operations standards and service levels and must resolve related customer complaints. Work is reviewed through reports, observation, and results obtained.

ESSENTIAL AND OTHER IMPORTANT JOB DUTIES

Communicates operation expectations and service level standards to the senior management team and monitors progress toward achieving stated goals. Promptly addresses customer needs and inquiries to ensure expectations are consistently met. Plans and oversees the development of routing service areas to ensure maximum efficiency. Monitors and manages vehicular performance and recommends improvements or changes to fleet operation. Coordinates and plans employee special events and recognition to maintain or enhance employee moral. Daily review with senior managers area collection and service data to ensure the adequate targets are being met . Maintains records, prepares & reviews reports, as required. Coordinates the collection of program data, analyzes data, and recommends programmatic changes for increased efficiency. Recommends the hire, transfer, advancement, discipline, grievance resolution and discharge of assigned personnel. Conducts required performance management meetings with assigned staff, completes performance evaluation forms and recommends the approval or disapproval of merit. Performs other related work as required.

OTHER IMPORTANT DUTIES

Keeps abreast of technological changes in the area of responsibility. Schedules staff for developmental/training opportunities as necessary.