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FileImport - Inovalon, Inc. | Inovalon
Director, People Operations
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What they do
A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
$153,037 / year median in Maryland
+13% projected growth
Job Description
Director, People Operations
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Tfore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
The Director serves as the business owner for the ServiceNow HR Service Delivery platform, partnering closely with HR Technology to define the platform roadmap and continuously enhance capabilities through workflow automation, AI-enabled solutions, self-service, knowledge management, and digital service delivery. The role is accountable for maintaining Oracle HCM data integrity, driving operational excellence through workforce analytics and performance metrics, and leading continuous process improvement initiatives that increase efficiency, improve service delivery, and support organizational growth.
Lead the design, implementation, and continuous improvement of operational processes and service delivery models.
Drive operational excellence initiatives focused on efficiency, scalability, accuracy, and employee experience.
Establish and monitor operational KPIs including SLAs, case resolution, customer satisfaction, first-contact resolution, and service quality metrics.
Lead the People Operations operating model, including Shared Services, HR Operations, and service delivery functions to ensure scalable, consistent support across the enterprise.
Ensure proper documentation, process adnce, and compliance throughout the employee lifecycle.
Establish service-level agreements and performance metrics.
Drive automation and employee experience improvements.
Partner with HR Business Partners and Centers of Excellence to continuously improve the end-to-end employee experience through streamlined processes and digital capabilities.
Establish and monitor People data quality standards and controls.
Support M&A integration, restructuring, and organizational change initiatives.
Lead internal and external audits related to People ...For full information see follow application link. Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview:
The Director of People Operations is responsible for leading the enterprise People Operations function, including the People Operations team, HR service delivery, and the strategy, governance, and execution of global HR operational processes enabled through Oracle HCM and the ServiceNow HR Service Delivery platform. This role oversees employee lifecycle administration, HR data management, case management, ticket processing, and service delivery operations, ensuring accurate associate data, timely resolution of employee inquiries, regulatory compliance, and an exceptional employee and manager experience.The Director serves as the business owner for the ServiceNow HR Service Delivery platform, partnering closely with HR Technology to define the platform roadmap and continuously enhance capabilities through workflow automation, AI-enabled solutions, self-service, knowledge management, and digital service delivery. The role is accountable for maintaining Oracle HCM data integrity, driving operational excellence through workforce analytics and performance metrics, and leading continuous process improvement initiatives that increase efficiency, improve service delivery, and support organizational growth.
Duties and Responsibilities:
People Operations Leadership:
Build, mentor, and lead a high-performing People Operations team, fostering a culture of accountability, and innovation.Lead the design, implementation, and continuous improvement of operational processes and service delivery models.
Drive operational excellence initiatives focused on efficiency, scalability, accuracy, and employee experience.
Establish and monitor operational KPIs including SLAs, case resolution, customer satisfaction, first-contact resolution, and service quality metrics.
Lead the People Operations operating model, including Shared Services, HR Operations, and service delivery functions to ensure scalable, consistent support across the enterprise.
Employee Lifecycle Administration:
Oversee end-to-end transactions including onboarding, job changes, promotions, transfers, leaves, compensation changes, and offboarding.Ensure proper documentation, process adnce, and compliance throughout the employee lifecycle.
Establish service-level agreements and performance metrics.
Drive automation and employee experience improvements.
Partner with HR Business Partners and Centers of Excellence to continuously improve the end-to-end employee experience through streamlined processes and digital capabilities.
Establish and monitor People data quality standards and controls.
Support M&A integration, restructuring, and organizational change initiatives.
Compliance, Audit & Risk Management:
Ensure compliance with federal, state, and international employment regulations.Lead internal and external audits related to People ...For full information see follow application link. Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.