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Transdev
Operations Supervisor
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What they do
An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
$78,863 / year median in Maryland
+6% projected growth
Job Description
Operations Supervisor
Transdev is hiring Transportation Supervisors at our WMATA location. The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation environment. This role is responsible for ensuring safe, reliable, and efficient service delivery by monitoring real-time operations, supporting Dispatch staff, and coordinating with Operators, subcontractors, and support departments. We are looking for customer service-oriented professionals who are dedicated to safety.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Transdev is proud to offer:
Competitive compensation Minimum $56,200/ annually - Maximum $65,000 annuallyBenefits include:Vacation:
minimum of two (2) weeksSick days: 5 daysHolidays:
12 days; 8 standard and 4 floatingOther standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
- Ensure Dispatchers are actively monitoring Operators in service via radio and Dispatching Software platforms
- Provide coaching and disciplines for Operators non-compliance issues, including but not limited to Operational service delays and Attendance.
- Oversee improvement in customer satisfaction and dispatch satisfaction.
- Maintain a professional demeanor and appearance.
- Investigate and provide appropriate feedback to Upper Management for complaints.
- Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to Operator requests and by ensuring appropriate actions taken.
- Provide coaching and assistance when required.
- Communicate with Management as needed to maximize efficiencies and resolve issues.
- Has the authority to make the recommendation to implement discipline and direct work of Dispatch employees.
- Handles initial Operator and Dispatcher complaints and escalate as needed.
- Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.
- Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandoned calls are minimized.
- Fill in as a Dispatcher when required.
- Ensure overall compliance with various office policies such as uniforms, use of electronic devices, phone compliance, meal breaks and attendance.
Qualifications:
- Ability to manager multiple projects while managing operations
- At least three (3) to five (5) years successful supervisory experience preferred.
- Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department.
- Ability to learn and demonstrate efficiency in the use of RideCo.
- Strong customer service skills.
- Ability to work independently and follow directions.
- Ability to adapt and remain flexible in a dynamic environment.
- Subject to a DOT drug testing and physical if applicable.
PHYSICAL DEMANDS
- Work outside in varying temperature, weather, and humidity conditions, work alone and in remote locations.
- Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
- Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
- Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
- Drug-free workplace: Transdev maintains a drug-free workplace.