Full job description This role offers an exciting opportunity to oversee end-to-end logistics functions. A&O Relay LLC is an Amazon Delivery Service Partner seeking a motivated and experienced Operations Manager to lead the launch and daily operations of our operation location at Amazon DBA5 delivery station in Hyattsville, MD, 20785 . This is a full-time, on-site leadership position responsible for managing the day-to-day execution of our delivery operation, including driver management, dispatch support, fleet coordination, hiring, training, safety performance, and operational excellence. The ideal candidate is a hands-on leader who can take ownership of station performance, solve problems quickly, develop employees, and ensure our operation runs safely and efficiently every day. This role will be responsible for building the foundation of our Paris station and ensuring the location successfully scales as route volume increases.

Compensation Salary:

$55,000 annually

Location:

5801 Columbia Park Road, Hyattsville, MD, 20785 Full-Time | On-Site Position Overview The Station Operations Workforce Manager (OWM) is directly responsible for the daily operations of the A&O Relay

LLC DBA5

delivery station. This individual ensures operational processes are executed effectively, employees are properly trained and supported, fleet needs are managed, and delivery expectations are consistently met. The Operations Manager is responsible for maintaining a safe, productive, and efficient workplace while driving improvements in quality, cost control, employee performance, and customer satisfaction. Key Responsibilities Daily Station Operations Manage daily delivery operations and ensure successful route execution Lead daily station startup and operational workflows Assist dispatchers with route planning, execution, and problem resolution Verify daily route assignments completed by dispatchers are accurate and efficient Monitor route progress throughout the delivery day and provide operational support Ensure daily employee clock-in and clock-out processes are completed accurately Maintain accountability for station performance and operational goals Scheduling, Rostering & Employee Management Manage daily employee scheduling and staffing needs Complete daily rostering to ensure proper route coverage Manage scheduling processes through OKAMI and related operational systems Coordinate ride-along scheduling for new and developing drivers Monitor attendance, reliability, and workforce performance Ensure proper staffing levels based on operational needs Assist with employee coaching, discipline, and performance management Hiring, Training & Onboarding Lead hiring events and recruitment efforts for station staffing needs Conduct employee orientations for new hires Manage training and onboarding processes for new employees Ensure all new hires complete required documentation prior to their first day of work Maintain I-9 compliance by ensuring verification is completed on or before an employee's first day Develop employees through coaching, feedback, and ongoing training support Create a strong safety-focused and performance-driven team culture Fleet Management Manage daily fleet readiness and vehicle availability Complete fleet reporting and communicate repair needs Coordinate vehicle maintenance, repairs, and service needs Ensure company and rental vehicles meet operational and safety requirements Track fleet issues and work with internal and external partners to resolve concerns Safety, Quality & Performance Management Monitor Netradyne camera performance and safety events Review driver safety performance and identify coaching opportunities Monitor scorecards and key operational metrics Identify weak-performing drivers and implement coaching plans Conduct regular performance reviews and follow-up coaching Promote a culture of safety, accountability, and continuous improvement Uniform & Policy Compliance Ensure all employees follow A&O Relay LLC uniform standards Enforce company policies and operational expectations Maintain a professional and customer-focused workforce Assist with ensuring compliance with company procedures and client requirements Process Improvement & Business Operations Develop, implement, and improve station processes and procedures Identify operational bottlenecks and create solutions Assist leadership with budgeting, planning, and cost-control initiatives Analyze operational data and identify opportunities for improvement Help forecast staffing, fleet, and operational needs as the station grows Assist in maintaining compliance with company policies, agreements, and regulations Qualifications Successful candidates will have: Strong leadership and team management skills Excellent communication and interpersonal abilities Strong organizational and time-management skills Ability to manage multiple departments and priorities simultaneously Strong problem-solving skills and decision-making ability Ability to analyze performance metrics and make data-driven decisions Ability to coach and develop employees High level of accountability and ownership Ability to perform in a fast-paced logistics environment Must become driver certified at Amazon, which will be facilitated by us Preferred Experience Experience in the following areas is preferred but not required: Delivery operations Logistics management Transportation operations Dispatch management Fleet management Warehouse or distribution operations Employee training and development Team leadership or supervisory roles Previous experience managing a delivery team or transportation operation is strongly preferred. About A&O Relay LLC A&O Relay LLC is an Amazon Delivery Service Partner (DSP) and is a growing logistics company focused on safe, reliable, and efficient delivery operations. We are looking for a strong operational leader to help build and manage our station. This is an exciting opportunity for someone who wants ownership, responsibility, and the opportunity to help grow a successful operation from the ground up. Apply today to join A&O Relay LLC and lead the launch of our Hyattsville DBA5 station! This role may also include one week of training.

Benefits:

Health insurance

Pay:

$55,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Tuition reimbursement

Work Location:

In person