JOB SUMMARY:

\nAs the Operations Manager for Dentistry for Children Maryland

Olney,you will be responsible for meeting financial performance and revenue growth goals while managing the operations of the practice and ensuring an excellent patient experience.

Establishes systems and processes which result in patient satisfaction, patient retention, case acceptance, employee engagement, provider engagement, and financial performance. Responsible for practice operations systems and provides support to all functioning areas, including administrative support to the front and back office. This support is crucial to the delivery of the Company's mission of helping children achieve a lifetime of great oral health.\n

Schedule:

Mon

Thu 8a
5p, Fri 8a
2p\n

EDUCATION/CREDENTIALS

Bachelor's Degree in Business or related field, Master's preferred or equivalent work experience.

JOB RELATED EXPERIENCE

Minimum 5 years progressive leadership and functional practice management experience.\nExcellent communication, problem solving and leadership skills.\nCoursework or on-the-job training in the fields of dentistry, business or training.\nStrong healthcare management/customer service management and leadership skills a plus.\nExperience leading a team, mentoring and coaching subordinates.

JOB-RELATED SKILLS/COMPETENCIES

Ability to make good decisions within assigned scope of authority. Exceptional critical thinking skills.\nAbility to effectively supervise, lead, develop, and coach staff.\nAbility to control expenses. Strong business acumen.\nAbility to support and effectively collaborate with other departments to achieve results.\nAbility to plan ahead, and to prioritize and coordinate activities, services, schedules or programs.\nAbility to plan, assess, communicate, and develop employee performance.

MAJOR DUTIES AND RESPONSIBILITIES

Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed.\nBuild and maintain a positive office culture.\nIn coordination with RDO and Human Resources, select and orientate office staff.\nEvaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.\nConduct practice staff meetings on a regular basis.\nWorks with employees to facilitate complaints/concerns and resolve as needed.\nResponsible for onboarding and training for new employees.\nImplement office policies which establish best approaches which result in achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance and successful growth.\nMeets or exceeds annual NPS targets through implementation and sets action plans as needed.\nProvide needed information to other departments, (i.e. Human Resources, Marketing, Finance, etc.) to 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