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UNISENSOR USA Inc.

Service Operations Manager

Pay: $85,000–$105,000/yr

Posted: 2 weeks ago

Location: Adrian, MI (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Operations Manager (General)

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Based on Michigan data

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What they do

An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.

$101,059 / year median in Michigan

-10% projected decline

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Job Description

Service Operations Manager About the role We are seeking an experienced Service Operations Manager to lead our U.S. service organization based in Adrian, Michigan , consisting of a team of eight employees. In this role, you will manage daily service operations, office administration, team development, and customer support while driving continuous improvement and maintaining high service standards. Key Responsibilities Service Operations Leadership

Oversee daily service and office operations.
Serve as the primary escalation point for operational, technical, and customer issues.
Foster a culture of accountability, teamwork, responsiveness and customer focus. Team Management & Development
Lead, coach, and develop a team of service technicians and administrative staff. Office and Facility Management
Oversee office administration, facilities, equipment, and procurement activities. Process Improvement & Compliance
Drive process improvements to enhance efficiency and customer satisfaction.
Ensure compliance with company policies, safety standards, and regulations.

Qualifications 5+ years of leadership or management experience, preferably in service, industrial, manufacturing, engineering or technical environments, with a proven ability to lead and develop teams. Basic knowledge of industrial electrical systems, industrial software and related technologies. Strong customer service, communication, problem-solving and organizational skills. Experience working in a small business or affiliate environment. Proficiency in Microsoft Office, including Excel and Word. Fluent English, both written and verbal. Why Join Us?

Play a key role in a growing service organization.
Direct impact on operational strategy and service excellence.
Collaborative, customer-focused work environment.
Competitive compensation including bonuses and a complete benefit package including retirement.

Ready to lead a growing service organization? Join us as our next Service Operations Manager and make a direct impact by leading our U.S. service team, improving day-to-day operations, and delivering outstanding customer support.

Job Type:

Full-time Pay:

$85,000.00 - $105,000.00 per year

Benefits:

Health insurance Paid time off Retirement plan

Education:

High school or equivalent (Required)

Experience:

Management:

5 years (Preferred) industrial: 3 years (Preferred)

Work Location:

In person