Full Time - Reservations Manager

Full Time - Reservations Manager Schulte Boutique + Lifestyle Plymouth, MI Job Details Full-time $50,000 a year 1 day ago Benefits Paid parental leave Paid holidays Health insurance Paid time off Parental leave Employee assistance program 401(k) matching Gym membership Life insurance Pet insurance Qualifications Financial forecasting Computer operation Pricing Customer relationship building System troubleshooting Market analysis Inventory management Customer service Workflow management (operations management method) Data reporting Managing hospitality teams Mid-level Team development Analysis skills Team management Decision making Hospitality Management Data interpretation Productivity software Training Cross-functional collaboration Business Leadership 2 years Communication skills Staffing management Cross-functional communication Staff development Hospitality management Full Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our team at Saint Johns Resort! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Hospitality Group , you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:

Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

Support revenue performance through effective inventory and reservations management Apply revenue management principles within reservations operations to support overall hotel performance Review and interpret market and internal data to identify trends, opportunities, and risks. Assist in preparing and reviewing revenue reports and forecasts (daily, weekly, monthly), including 14-day and monthly outlooks. Monitor booking pace, segmentation, and distribution channels to provide insights supporting pricing and inventory decisions. Support execution of pricing strategies, packages, and brand initiatives in collaboration with hotel leadership and corporate teams. Support channel management and ensure accuracy in rate and inventory distribution. Reservations Operations Oversight Maintain ownership of group and transient inventory, ensuring accurate block management, pick-up tracking, and cut-off compliance. Oversee group reservations processes, including rooming lists, billing, VIP handling, and event documentation. Coordinate with internal departments and external partners to ensure seamless group execution and guest experience. Establish and enforce reservation procedures that align with revenue strategies and service standards. Review group files and resumes for accuracy prior to arrivals; ensure operational readiness. Support reservation demand during peak periods and ensure service standards are consistently met. Leadership & Team Development Lead, train, and develop reservations team members to achieve performance and service excellence. Monitor productivity and service levels; provide coaching and accountability. Align staffing and workflows with business demand and operational needs. General Responsibilities Participate in revenue, group pick-up, and operational meetings; lead sessions as needed. Maintain accurate reporting systems and historical performance data. Support reservation sales efforts and cross-functional collaboration. Perform additional duties as assigned to meet business objectives.

EDUCATION AND EXPERIENCE

Hotel Management, Business and/or related degree preferred Minimum of two (2) years revenue/reservations management experience with multiple systems.

KNOWLEDGE, SKILLS AND ABILITIES

Exceptional customer service and relationship-building skills with the ability to foster effective relationships with staff, management, and clientele. Excellent verbal and written communication skills with the ability to clearly present ideas and information. Strong organizational and multitasking skills in a fast-paced, deadline-driven environment. Highly proficient in computer systems including Microsoft Office, internet applications, and hotel reservations and sales systems. Strong analytical skills with the ability to interpret reservation data, pacing, and market trends to support operational decision-making. Knowledge of hotel revenue and inventory management principles. Strong leadership skills with the ability to train, coach, and develop team members. High attention to detail with a strong focus on accuracy in reservations, reporting, and inventory management. Ability to make effective and timely decisions in support of both guest satisfaction and operational efficiency. Strong problem-solving skills with the ability to resolve reservation, group, and system-related issues. Ability to coordinate effectively across multiple departments and external partners. Ability to use moderately complex computer systems and troubleshoot basic software issues. Work Today, Get Paid today, with Daily Pay! The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.

Compensation:

50,000 +