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Isle of Capri Casino Hotel Boonville

Slot Operations Supervisor

Career Insights for Operations Supervisor (General)

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Based on Missouri data

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What they do

An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.

$81,800 / year median in Missouri

+6% projected growth

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Job Description

POSITION SUMMARY
The employee in this position is responsible for providing superior service to both internal and external guests. The Slot Supervisor will be responsible for the successful operation of the slot floor and the casino beverage department during their assigned shift. They will verify jackpots and ensure compliance with all internal controls and Gaming regulations.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive. Other reasonable duties may be assigned. Provides exceptional guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members. Responsible for developing and maintaining positive guest relations and ensure the safety and security of all guests. Responsible to the Slot Manager/Slot Shift Manager for successful performance of assigned duties. Responsible for the supervision and performance of the Slot Attendants and the Casino Beverage Department. Responsible for reviewing staffing levels to maintain budgeted and forecasted levels of employment. Responsible for the training of Slot Attendants and assisting - when needed - the Slot attendants on the floor. Delegates authority and assigns responsibilities. Responsible for the development of the existing staff, also responsible for interviews, hiring, evaluation, coaching and discipline of employees. Responsible for familiarity of departmental financial data. Handles guest relations and minor guest disputes. Creating a clean, safe, friendly and fun atmosphere for all guests and employees. Completing all company-required training within designated time frames.
Job Type:
Full-time Pay:
$20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance Shift availability: Overnight Shift (Required) Ability to
Commute:
Boonville, MO 65233 (Required)
Work Location:
In person