An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
Full-Time / Part-Time (Competitive Hourly Rate + Commission Opportunities) Must be available to work at least one weekend day per week and some evening shifts.
Team:
Small, mighty, and passionate about hospitality About Us We are an independent, 55-room retro-inspired hotel located right on the action-packed strip in Branson, Missouri. We celebrate a vibrant, mid-century modern aesthetic and pride ourselves on delivering an unforgettable guest experience. We aren't just a place to sleep—we want our property to be the absolute highlight of every guest's Branson vacation. As a tight-knit and agile team, we wear multiple hats, roll up our sleeves, and support each other to make magic happen for our guests every single day. Position Overview We are looking for a high-energy, versatile, and customer-obsessed Hotel Operations & Guest Experience Coordinator to help us grow. This role is a hybrid of front-of-house guest relations, creative contributions, and hands-on operational support. Whether you're checking in guests with a bright smile, prepping breakfast service, brainstorming creative social media content, or jumping in to help our housekeeping team clean and turn rooms during a busy shift, you are someone who loves variety and takes immense pride in a job well done. Experience Requirements 3+ years in boutique or independent hospitality roles, ideally with titles like Front Office Manager, Guest Experience Manager, or Boutique Hotel AGM. A proven track record of front-line guest service, conflict de-escalation, and driving positive online reviews. Hands-on experience working across multiple hotel departments and proficiency with modern Property Management Systems. Demonstrated success in outbound group sales, lead generation, and closing contracts, with bonus points for familiarity with the Branson market. Experience managing a brand's social media presence, creating engaging content, and responding to online guest feedback.
Key Responsibilities Guest Relations & Front Desk:
Welcome guests warmly, handle check-ins and check-outs, provide stellar local recommendations, and ensure every visitor feels like family.
Operations & Hands-On Support:
Pitch in wherever needed to keep the property running smoothly. This explicitly includes assisting the housekeeping team. You will be expected to help clean rooms, strip beds, and prep for check-ins during peak turnover times, as well as assist with property upkeep and guest requests.
Creative Contributions:
Bring fresh ideas to the table! Help shape the guest experience, elevate our retro aesthetic, and contribute to special projects.
Social Media & Marketing:
Capture and post fun, retro-vibe content and help manage our social media presence to attract new travelers and highlight our unique property.
Group Sales & Commissions:
Drive revenue by identifying and closing group booking opportunities, with direct commission incentives to reward your success.
What We're Looking For Flexible Availability:
Hospitality doesn't stop at 5 PM on a Friday. You must be available to work at least one weekend day per week, along with some evening shifts. Fabulous with
People:
Naturally warm, outgoing, and dedicated to delivering exceptional customer service.
All-Hands-On-Deck Attitude:
No task is too small. You must be willing to physically pitch in with housekeeping, room cleaning, quick fixes, and daily operations whenever the team gets busy.
Proactive & Fast Learner:
Even if you're new to hotel operations, you are a quick study who brings ideas to the table and loves executing them efficiently.
Creative Flair:
An appreciation for retro style, hospitality branding, and social media content creation is a huge plus!
Self-Motivated:
Comfortable working in a small-team environment where initiative and autonomy are celebrated.
Compensation & Perks Pay:
$18.00 - $22.00 per hour
Performance Commissions:
Earn extra income through successful group sales and social media-driven promotions.
Growth Potential:
A genuine opportunity to grow alongside an independent hotel property and make a visible impact.
Dynamic Work Environment:
No two days are alike on our hardworking, close-knit team!
Work Location:
In person Ready to help us make waves on the Branson strip? Send us your resume and a brief note about why you'd be a great fit for our retro property to stay@theretrohotel.com or via Indeed.
