Supervisor HelenNow Kansas City, MO Job Details Full-time $22 - $24 an hour 1 hour ago Qualifications Teamwork Team leadership High school diploma or GED Team development Attention to detail Process management Full Job Description Position Summary The Supervisor assists in leading day-to-day concierge operations with a focus on exceptional service delivery, team development, and cross-departmental collaboration. This role helps to champion a culture of empathy and professionalism, ensuring that nurses receive personalized, non-clinical support to care for patients and families during their hospital stay.

Core Responsibilities:

Leadership & Team Development Train and mentor concierge staff to deliver high-quality service with consistency and care (Participate in new hire onboarding process) Coach team members to exceed service expectations Operational Oversight Manage day-to-day operations of hospital concierge services across multiple units Hold team accountable to standard operating procedures and service protocols to ensure efficiency and compliance Actively track service metrics, task completion, and patient satisfaction indicators to identify trends and opportunities Coordinate with leadership to review staff performance and required decisions Assist team to troubleshoot app issues and rollout system enhancements Hospital-Wide Coordination Maintain strong relationships with clinical, EVS, and administrative departments to streamline service delivery Oversee timely fulfillment of patient requests and coordination of non-clinical support services. Communication, Escalation & Crisis Management Serve as the primary point of contact for escalated concerns and service breakdowns, providing timely interventions Ensure service documentation and feedback loops are maintained to support accountability and transparency Cultural & Ethical Integrity Promote an inclusive environment that respects all cultural backgrounds and preferences Uphold HIPAA compliance and hospital guidelines, ensuring confidentiality and integrity at every level of service Model and reinforce professionalism, compassion, and hospitality across all interactions Work Schedule Full-time position with expectation to work rotating weekends and holidays Requires physical presence and mobility throughout hospital units Qualifications Education & Experience High school diploma or equivalent required; associate or bachelor's degree preferred Minimum 1-3 years of leadership experience Key Skills & Competencies Strategic thinking and operational execution Exceptional communication, interpersonal, and conflict-resolution skills Attention to detail and workflow optimization Comfortable working in fast-paced, emotionally complex environments Deep commitment to service, empathy, and patient advocacy Competitive hourly pay ($22-$24/hour depending on experience).

Pay:

$22.00 - $24.00 per hour

Work Location:

In person