Operations Manager Missouri Behavioral Health Springfield, MO Job Details Full-time $40,000

• $55,000 a year 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Retirement plan Qualifications Teamwork High school diploma or GED Team development Driver's License Organizational skills

Full Job Description Missouri Behavioral Health Job Title:

Operations Manager

DEPARTMENT

Operations

REPORTS TO

Program Director

POSITION TYPE

FULL-TIME

EMPLOYEE NAME

LOCATION:

In-Person, Springfield, MO DATE:

JOB PURPOSE

The Operations Manager works closely with the Program Director and executive leadership to support organizational and client success by providing operational oversight, structure, and coordination across programs and services. This role helps ensure efficient day-to-day operations, effective communication, consistent implementation of organizational processes, and alignment with program goals and standards. The ideal candidate demonstrates flexibility, emotional intelligence, strong organizational skills, and the ability to navigate complex challenges and problem-solve effectively in a dynamic environment.

PRIMARY DUTIES & RESPONSIBILITIES

Client Safety, Support & Engagement 1. Assist with non-clinical client needs and concerns, including client complaints, housing or transportation issues, UA/BA coordination, and other operational concerns. 2. Serve as a point of contact for clients who need direction, information, or operational support. 3. Welcome and orient new clients to the program and assist with their transition into the program environment. 4. Monitor client attendance and participation in scheduled programming, including completing rounds, following up with absent clients, and obtaining appropriate documentation for missed sessions when required. 5. Foster a safe, structured, respectful, and supportive environment for clients and staff. 6. Respond appropriately to client behavioral concerns, crises, and safety issues, including de-escalation and coordination with clinical or leadership staff as appropriate. 7. Support crisis interventions, including ACA blocking/intervention when applicable, contacting emergency services when necessary, and coordinating additional support. 8. Complete incident reports accurately and in a timely manner. 9. Maintain appropriate professional boundaries with clients and staff and address or report potential boundary concerns in accordance with organizational policies. Operations & Floor Leadership 11. Provide direct oversight of daily operations within assigned program locations to ensure a safe, organized, and structured environment. 12. Actively work on the floor as needed to support BHT staff, client supervision, engagement, and adherence to program expectations. 13. Monitor program flow, client movement, staffing coverage, and daily operations to ensure consistency and continuity. 14. Identify operational barriers and develop practical solutions to support efficient program functioning. 5. Ensure facility spaces, group rooms, offices, and common areas are maintained according to organizational standards. Staff Supervision & Development 19. Provide direct supervision, guidance, coaching, and support to all operational staff, including appraising staff performance on a regular basis. 26. Develop and maintain BHT schedules to ensure appropriate staffing and coverage based on program needs, including managing staff call-outs, schedule changes, and shift coverage to maintain safe staffing levels. Transportation & Program Logistics 31. Coordinate client transportation needs, including scheduling, vehicle usage, and adherence to transportation safety protocols. 32. Monitor facility needs, cleanliness, supplies, equipment, and overall operational readiness. Communication & Collaboration 36. Communicate professionally and effectively with clients, staff, leadership, referral sources, and other stakeholders. 37. Respond to and appropriately prioritize incoming calls, texts, emails, and other communications. 38. Accurately identify, organize, and communicate pertinent information to the appropriate members of the leadership or interdisciplinary team. 39. Maintain clear and consistent communication with the Program Director and Program Director regarding staffing, client concerns, operational issues, and significant incidents. 40. Ensure timely escalation and reporting of incidents, safety concerns, staffing issues, and operational disruptions in accordance with organizational protocols. Compliance & Administration 49. Maintain compliance with organizational policies, applicable state and federal regulations, and accreditation standards. 50. Maintain knowledge of and adherence to client confidentiality requirements, including HIPAA and applicable state and federal confidentiality laws. 51. Complete all required compliance, confidentiality, safety, and boundary training. 52. Assist the executive and compliance leadership teams with maintaining organizational compliance with applicable regulatory and accreditation requirements, including The Joint Commission.

EXPECTATIONS 1. DEPENDABILITY

• Employee can be counted on to complete assigned tasks in a timely manner with little supervision.

Accepts responsibility when necessary to see that the job gets done. 2.

ATTENDANCE AND PUNCTUALITY

• Is prompt and on time for work, assignments and meetings.

Notifies supervisor prior to lateness or absence. Understands that excess absences pose a hardship on other employees. 3.

JOB SKILLS AND KNOWLEDGE

• Employee completes all chart related documents and correspondence for assigned clients in a timely manner.

4. Employee provides individual counseling, case management, skills training, and facilitates educational, skill development and counseling groups as assigned and properly and promptly charts these activities in client records 5. Employee works cooperatively with other community resources and referral sources to coordinate services to clients. 6.

QUANTITY AND QUALITY OF WORK

• Cares about the quality and accuracy of work being produced.

Accepts responsibility for completing job tasks. Uses time productively and efficiently. 7.

ATTITUDE

• Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow employees, clients and visitors.

Maintains a positive attitude in carrying out assignments and is helpful and courteous to fellow employees. 8.

CONFIDENTIALITY

• Know and follow confidentiality law and procedures at all times.

9.

COMMUNICATION

SKILLS-Is effective in written and oral expression. Demonstrates proper telephone etiquette and is able to communicate easily with clients, referral sources, and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner. 10. CONDUCT

• Conducts oneself in a manner consistent with the agency's code of ethics and code of conduct.

Shows professionalism in the office setting. Uses good judgment and a strong moral compass to guide complex problem solving in order to support departmental and overall organizational success. 11.

FLEXIBILITY / HANDLING EMERGENCIES

• Responds well to changing situations or routines.

Handles crisis situations calmly and professionally.

COMPETENCIES 1.

Working knowledge of evidence-based treatment methods, effective behavioral intervention, and managing client crises. 2. Working knowledge of navigating and utilizing EMR systems and Excel spreadsheets. 3. Working knowledge of HIPAA laws and maintaining confidentiality. 4. Thrives in a fast-paced, dynamic work environment. 5. High in emotional intelligence and ability to manage emotions under high stress situations. 6. Ability to interact with people of all ages and cultural backgrounds. 7. Ability to work independently and as part of a team. 8. Effective oral and written communication skills including proper use of communication tools and technologies. 9. Ability to work flexible hours including some evening and weekend requirements. 10. Ability to present information in a clear and concise way, as to motivate a team. 11. Ability to communicate effectively and professionally. 12. Access to a reliable personal vehicle, documented expenses shall be reimbursed.

MINIMUM QUALIFICATIONS

Education / Experience 1. A high school diploma or equivalent. 2. 1+ years management experience. 3. Education and working knowledge of substance use and mental health disorders. 4. A valid driver's license.

PREFERRED QUALIFICATIONS

Education/ Experience 1. A high school diploma or equivalent. 2. 2+ years experience working in the substance use and mental health industry. 3. 2+ years management experience. 4. 1+ years experience working in business development or marketing. 5. A valid driver's license.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise Level
• usually quiet
• Physical Demands
• employee is frequently required to sit; employee must occasionally lift and / or move up to 25 pounds; employee is frequently required to clean and walk facility premise.

I have reviewed and discussed this Job Description with my supervisor. I am aware this will be maintained in my personnel file.

Employee's Comments Employee's Signature:

Date Pay:

$40,000.00

• $55,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan

Work Location:

In person