Regional Mitigation Manager

Regional Mitigation Manager Billings, MT Job Details Full-time $60,000 - $70,000 a year 3 days ago Benefits Paid time off Opportunities for advancement Qualifications Resource allocation Customer communication Operations management Water damage restoration Customer service Safety regulations Mid-level Fire restoration 3 years Dispatching Team development Driver's License Xactimate Driving IICRC Certification Quality control operations Equipment maintenance Water Damage Restoration Technician Certification (WRT) Claims documentation management Equipment inventory management Crew management Leadership Communication skills Water Certification Overseeing training Time management Full Job Description Job Overview We are seeking a highly driven and experienced Mitigation Operations Manager to lead our Billings mitigation division. This role is responsible for overseeing all aspects of water, fire, and mold mitigation services, managing field teams, and ensuring projects are completed efficiently, safely, and to the highest quality standards. This is a leadership position that requires strong operational oversight, customer communication, and the ability to manage multiple projects simultaneously. The ideal candidate will be hands-on when needed, while also leading, training, and holding the mitigation team accountable. This position requires participation in an on-call rotation to respond to emergency service needs. Key Responsibilities Lead, manage, and oversee the mitigation team, including technicians and crew leads Coordinate and manage all mitigation jobs from initial loss through completion Ensure quality control across all projects and maintain high customer satisfaction Serve as the main point of contact for homeowners, insurance adjusters, and clients Write and manage job estimates, documentation, and job files using restoration software Oversee scheduling, dispatching, and resource allocation for mitigation projects Ensure all jobs are properly documented, invoiced, and compliant with company standards Monitor and manage equipment usage, maintenance, and inventory Train, coach, and develop team members to improve performance and efficiency Enforce safety protocols and ensure compliance with all regulations and standards Respond to emergency mitigation calls as part of the on-call rotation Step into the field when necessary to support crews and ensure job success Qualifications 3-5+ years of experience in water, fire, and mold mitigation Proven leadership or management experience in the restoration industry Strong knowledge of drying techniques, equipment, and mitigation processes Experience working with insurance adjusters and handling claims documentation Proficient in restoration software (e.g., Xactimate, DASH, or similar) Valid driver's license with a clean driving record Strong organizational and time management skills Excellent communication and customer service abilities Ability to manage multiple projects and teams in a fast-paced environment Physical ability to perform field work when needed Preferred Certifications IICRC Certifications (WRT, ASD, AMRT, FSRT, etc.) Experience with large-loss or commercial mitigation projects What We Offer Competitive salary (based on experience) Paid time off Career growth opportunities within a growing company Leadership role with autonomy and impact

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

Opportunities for advancement Paid time off

Work Location:

In person