Job Summary:

We are seeking a professional and customer-oriented Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional service and creating a positive experience from check-in to check-out.

Duties:

• Greet and welcome guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures efficiently
• Answer phone calls and direct inquiries to the appropriate department
• Handle guest requests, concerns, and complaints promptly and courteously
• Process reservations, cancellations, and modifications accurately
• Maintain a neat and organized front desk area
• Collaborate with housekeeping and maintenance staff to ensure guest satisfaction

Skills:

• Excellent phone etiquette and proficiency in phone systems
• Strong guest relations skills with a focus on hospitality
• Knowledge of hotel operations, preferably in a resort setting
• Bilingual proficiency is a plus
• Familiarity with front desk procedures and hospitality management
• Ability to perform night audit duties is advantageous This position offers an exciting opportunity to work in a dynamic hospitality environment.

If you are passionate about providing exceptional guest service and have the required skills, we invite you to apply for this rewarding Front Desk Agent position.

Job Types:

Full-time, Part-time Pay:

$16.00

• $16.

50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person