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Flathead Lutheran Bible Camp
Retreat and Event Director
Career Insights for Hospitality Operations Supervisor
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Based on Montana data
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What they do
A Hospitality Operations Supervisor is responsible for the functional management of day-to-day hospitality-specific operations and implementation of strategic projects. Engages with and supervises hospitality stuff such as front-desk clerks, concierges, housekeeping, etc.
$68,073 / year median in Montana
+11% projected growth
Job Description
Join Our Team as Retreat and Event Director at Flathead Lutheran Bible Camp! Are you passionate about Christ-centered ministry, hospitality, and creating unforgettable, transformative experiences for others? Flathead Lutheran Bible Camp (FLBC) is seeking a dedicated, energetic Retreat and Event Director to lead our year-round retreat and conference ministry on the shores of beautiful Flathead Lake. This is a full-time position and reports directly to the Executive Director Position The Retreat & Events Director provides leadership for Flathead Lutheran Bible Camp's year-round retreat ministry by ensuring every guest experiences exceptional Christian hospitality in a safe, organized, and welcoming environment. This position serves as the primary liaison for retreat groups from their initial inquiry through departure and follow-up, coordinating every aspect of the retreat experience while fostering meaningful relationships and creating opportunities for guests to experience Christ's grace. The Retreat & Events Director works collaboratively with the entire FLBC staff to ensure that every retreat reflects the camp's mission: "To experience Christ's grace through meaningful relationships, shared adventures, and purposeful service." Guest Experience & Christian Hospitality Serve as the primary host for all retreat groups from pre-arrival planning through post-retreat follow-up. Build positive, caring relationships with pastors, retreat leaders, volunteers, and guests. Communicate with group leaders by phone, email, and in person regarding schedules, lodging, meals, programming needs, and special accommodations. Welcome, register, orient, and assist retreat guests with warmth, professionalism, and genuine hospitality. Maintain regular communication with group leaders throughout their stay to ensure questions and concerns are addressed promptly. Resolve guest concerns with grace and flexibility. Seek opportunities to exceed guest expectations and create memorable retreat experiences. Retreat Planning & Event Coordination Review retreat contracts, schedules, group histories, and special requests upon confirmation. Coordinate all retreat logistics from arrival through departure. Assign lodging, meeting spaces, and activity locations based on group size, accessibility, and overall camp scheduling. Develop detailed retreat schedules and communicate plans to all departments.