The Director of Housing Operations at High Point University provides strategic oversight of all housing allocation processes andprotocols, ensuring efficient and student-centered residential placement. This role supervises professional staff responsible for bothincoming and upper-class student housing, while fostering collaboration with key campus partners, including Admissions, Athletics, Honors,and OARS-to support various student populations. The Director also ensures compliance with ADA housing accommodations and oversees policiesand support services related to Emotional Support Animals, upholding student rights and institutional responsibilities.

QUALIFICATIONS

Education Required:

Master's degree preferred in student personnel/studentaffairs, humanities, social sciences, psychology, education, counseling or a related field and three years of progressive experience inHousing, Residence Life, or Student Affairs department Experience and Training 3-5 years' experience inhousing operation or higher education experience required Customer service experience required Microsoft Office Suiteknowledge and experience Experience with StarRez or other housing software

Knowledge, Skills, Ability:

Excellent reading, communication, collaboration skills and strong interpersonal skills Excellent organization and planningskills with intricate attention to detail Ability to prioritize competing tasks Some evening and/or weekend in workschedule Capacity to remain calm and make decisions in emergency situations Knowledge of Housing software such asStarRez Knowledge of housing assignments and allocations Ability to analyze and promote efficiencies for housing allocationprocess Ability to work under limited supervision Proven record of addressing the needs of student residents and the abilityto successfully develop and maintain positive relationships with the student community

ESSENTIAL FUNCTIONS

: Provides overall oversight and vision for Housing Operations Team Oversees all aspects of the housing assignments process,including first-year, returning, and specialty housing placements. Establishes and assesses operational policies, procedures, andworkflows for efficiency and consistency. Leads continuous improvement efforts to enhance service delivery and operationaleffectiveness. Promotes a culture of accountability, responsiveness, and student-centered service. Directly supervises twoAssistant Directors of Housing Operation Hires, trains, and evaluates staff; provide ongoing coaching, performance feedback, andprofessional development opportunities. Sets clear expectations, goals, and performance metrics aligned with departmental andinstitutional priorities. Develops and manages occupancy strategies to maximize bed utilization and support enrollmentgoals. Leads room selection processes and manage waitlists, room changes, and housing appeals. Ensures impartial andconsistent assignment practices aligned with institutional priorities. Serves as primary leader of StarRez Housing managementsoftware Oversees system configuration, testing, reporting, and process automation. Analyzes housing data to informdecision-making, forecasting, and strategic planning. Partner with Admissions, Student Affairs, Facilities, and Student Life tosupport enrollment growth and student experience. Represents Housing at Admission visitation events and Orientation for incomingstudents. Works with the Assistant Vice President of Housing and Residence Life on assessment initiatives to improve Housingprocesses Works with Assistant Vice President of Housing and Residence on future planning for housing operations andinventory Other duties as assigned For more information about this position, please contact Crystal Harvey, AssistantVice President of Housing and Residence Life at charvey@highpoint.edu