Operations Manager

Operations Manager Holly Springs, North Carolina | Full-time | Exempt | Hybrid At ASI Sign Systems, we design and deliver innovative, code-compliant architectural signage systems that bring complex environments to life. Our work spans healthcare campuses, universities, corporate headquarters, and civic institutions throughout the region. Backed by more than 60 years of industry leadership, our regional teams combine local market focus with national manufacturing depth and enterprise resources. This role is designed for an experienced signage professional who can oversee multiple projects, coordinate cross-functional teams, and ensure successful project delivery to the highest quality standards. Position Overview The Operations Manager leads all day-to-day operational functions of the company, including production, scheduling, installation coordination, and quality control. This role owns operational performance across labor efficiency, on-time delivery, project execution, and gross margin. Overseeing multiple departments, the Operations Manager drives process improvement, ensures accountability, and aligns operations with company growth goals. This key leadership role is critical to scaling the business while maintaining high-quality execution and profitability. Key Responsibilities Operational Leadership Lead production, scheduling, logistics, and quality control teams. Supervise department leaders, enforce accountability, and set KPIs. Drive alignment across Sales, Estimating, Design, Project Management, and Accounting to ensure commitments are met. Production & Project Execution Own and drive on-time delivery performance across all projects (manufacturing and installation). Manage and optimize production scheduling, capacity planning, and resource allocation. Monitor backlog flow, production loading, and project timelines. Identify and resolve operational bottlenecks impacting schedule, quality, or profitability. Process Improvement & Operational Excellence Develop and implement standardized processes to improve efficiency and scalability across departments. Foster a culture of continuous improvement, accountability, and operational excellence. Identify cost-saving opportunities and implement strategies to enhance gross margin performance. Cross-Functional Collaboration Partner with Sales, Estimating, Design, Project Management, and Accounting to ensure alignment between commitments and execution. Prepare and present regular operational performance reports with actionable recommendations. Participate in leadership planning, forecasting, and strategic growth initiatives. Skills & Expertise Strong understanding of architectural signage operations, including design, estimating, project management, manufacturing, and installation. Experience in project-based manufacturing and installation environments. Proven ability to lead multiple departments or department managers. Strong knowledge of production scheduling, workflow management, and capacity planning. Understanding of job costing, labor tracking, and gross margin performance. Knowledge of industry codes, regulations, and standards related to signage and construction. Experience with ERP/CRM and scheduling systems (I2, Monday.com, or similar preferred). Excellent leadership, communication, and team development skills. Strong problem-solving, organizational, and analytical abilities. Ability to manage competing priorities and aggressive timelines. Effective decision-making and time management skills. Ability to motivate teams and drive accountability across departments. Qualifications Bachelor's degree in Business or related field preferred (or equivalent experience). 5+ years leadership experience in architectural/commercial signage or closely related fields (e.g., custom fabrication, millwork, specialty construction). Strong understanding of construction practices, sign products, and materials. Valid driver's license required. Performance Metrics Projects delivered on time with minimal rework. Production and installation teams operating efficiently and predictably. Strong alignment between sales commitments and operational execution. Improved gross margins through labor efficiency and process improvements. Clear accountability and performance across all operational departments. Scalable systems and processes that support continued company growth. Physical & Working Requirements Combination of sitting, standing, and walking for extended periods. Occasional lifting up to 75 pounds. Work in both office and production environments with varying noise levels. Ability to operate standard office equipment and maintain confidentiality. Valid driver's license required and ability to travel as needed (around 25%). Benefits Base salary + performance bonus tied to operational metrics 401(k) matching Health, dental, and vision insurance Disability insurance Paid time off Hybrid work flexibility