Our client is a growing industrial contractor based in Morrisville, NC, seeking a Director of Operations to help build the leadership systems and operational standards that support long-term growth. The ideal candidate for this role will have a strong background in operations leadership within a subcontractor or specialty trade environment, with a proven track record of coaching and developing frontline managers. This role offers significant influence over how the business runs day-to-day, from performance visibility to customer response standards. Job Responsibilities Coach and develop regional service managers through structured feedback, defined expectations, and a consistent performance review cycle. Identify and remove operational barriers, such as unclear ownership, missing information, and broken handoffs, that slow down field teams. Partner with senior leadership to define and document operating standards, competency requirements, and consistent team expectations. Build tracking systems for escalations, callbacks, and response times to create visibility into current performance. Lead an effort to map company workflows from initial opportunity through final invoicing, identifying and resolving key bottlenecks. Establish response standards for common customer needs, including emergency service and project inquiries, and train the team to follow them. Own customer escalations, ensuring timely communication and resolution when service issues arise. Monitor and support margin performance across service and project work, including rework and callback rates. Job Requirements Proven experience in an operations leadership role within a subcontractor or specialty trade contracting environment (mechanical, HVAC, electrical, plumbing, roofing, or similar). Demonstrated success coaching and developing frontline or regional managers into stronger leaders. Experience leading a distributed, field-based team that works primarily at customer sites. Track record of implementing operational processes and standards that held up after your direct involvement ended. Experience embedding culture and values into daily business practices, including reviews and hiring decisions. A systems-focused approach to problem-solving, rather than one centered on individual blame. Comfortable using performance metrics as a coaching and development tool; willing to travel to job sites as needed (roughly four to five weeks per year). Background in industrial refrigeration, experience in an employee-owned or ESOP company, or experience in a similarly sized organization is a plus.