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HCLTech
Administrator (Support & Operations)
Career Insights for Operations Manager (General)
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Scorecard
Based on New Jersey data
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$106,033 / year median in New Jersey
+8% projected growth
Job Description
Administrator (Support & Operations) HCLTech - 3.7 Carteret, NJ Job Details From $75,000 a year 4 hours ago Qualifications Knowledge management Defect resolution root cause analysis Defect analysis Coaching Mid-level Incident Escalation Customer support ticket management Customer service knowledge base Root cause analysis Training Ticketing system technical support Full Job Description Carteret, North Carolina Job Summary To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback. Key Responsibilities 1. To adhere to quality standards, regulatory requirements and company policies. 2. To provide support for on call escalations and doing root cause analysis of given issue. 3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts. 4. To independently resolve tickets within agreed SLA of ticket volume and time. 5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. Maximum Salary (US): 75000 Minimum Salary (US): 51000 #body.unify div.unify-button-container .