Role Overview Soni's client is seeking an Operational Excellence Manager to lead logistics operations and customer satisfaction teams to drive service delivery, carrier performance, and profitability. This role collaborates with business development, pricing, and leadership to streamline end-to-end supply chain processes and support strategic account growth.

Key Responsibilities Team Leadership & Development:

Manage, mentor, and train account management and carrier operations staff; oversee hiring, onboarding, and performance tracking to ensure team readiness and culture alignment.

Operational Excellence:

Streamline transaction management, workflow efficiency, and service quality; leverage operational data and technology to optimize performance metrics and resolve stakeholder escalations.

Growth & Profitability:

Collaborate with sales and pricing teams on client onboarding, lane performance, and yield management; conduct Business Reviews (QBRs) and identify growth opportunities within existing portfolios.

Carrier & Capacity Management:

Strengthen network relationships to secure reliable carrier capacity; support carrier onboarding, track key metrics, and manage Corrective and Preventive Action (CAPA) processes for service disruptions.

Core Qualifications Experience:

5+ years in transportation, freight brokerage, 3PL, or supply chain management with direct exposure to customer-facing and capacity operations.

Leadership:

Proven ability to direct, train, and develop operational teams in a fast-paced logistics environment.

Technical Skills:

Proficiency in analytical and data-visualization tools (e.g., Excel, Power BI) and team collaboration platforms (e.g., SharePoint, Teams).

Core Competencies:

Strong analytical, negotiation, and account management skills, with experience managing pricing strategies and complex operational data.

Education:

Bachelor's degree preferred; college degree required. Preferred Qualifications Certified Transportation Broker (CTB) or relevant industry credential. Advanced experience leveraging supply chain technologies and business intelligence software.

Compensation:

Up to $120,000 annually Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications . #SONIPHI