Store Operations Manager George Press Jewelers Livingston, NJ Job Details Full-time $49,000 - $65,000 a year 4 hours ago Qualifications Communication with suppliers Assembly quality control testing Received goods storage Packing Workflow management (operations management method) Labeling Operations coordination Customer order taking Shipment tracking for distribution operations Mid-level GIA Certification Order shipping Schedule management Shipping and receiving inspections Order fulfillment receiving Freight shipment tracking Store management Mail management Physical inventory counts for inventory management Shipping and receiving inventory management Vendor communication Delivery record maintenance Managing projects Order tracking Visual inspection for quality control Office record organization Full Job Description Jewelry Operations Manager We are seeking a highly organized, detail-oriented Jewelry Operations Manager with prior fine jewelry industry experience to oversee the operational flow of merchandise, repairs, custom work, special orders, inventory, and shipping. The ideal candidate is proactive, dependable, and comfortable managing multiple priorities while ensuring every piece is handled accurately, securely, and on schedule.

Key Responsibilities:

Repairs & Custom Work:

Track customer repairs and custom projects from intake through completion, monitor deadlines, and coordinate with jewelers, vendors, and staff.

Quality Control:

Inspect completed repairs and custom pieces for accuracy, workmanship, stone security, finish, cleanliness, and overall presentation before customer pickup.

Special Orders:

Manage and follow up on special orders, including vendor communication, pricing, availability, production timelines, and delivery.

Inventory Management:

Receive, verify, tag, organize, and enter new merchandise while maintaining accurate inventory records and assisting with inventory counts.

Shipping & Receiving:

Prepare and securely package outgoing shipments, receive and document incoming merchandise, and maintain accurate tracking information.

Operational Follow-Through:

Maintain accurate records and proactively follow up on outstanding jobs, orders, and shipments to ensure deadlines are met and nothing falls through the cracks. Qualifications Previous professional experience in the fine jewelry industry required. GIA education, coursework, or certification strongly preferred; Graduate Gemologist (GIA GG) is a plus. Knowledge of jewelry terminology, gemstones, metals, repairs, and custom jewelry processes. Experience handling fine jewelry and customer-owned pieces. Exceptional organization, attention to detail, and follow-through. Ability to manage multiple projects and deadlines simultaneously. Comfortable working with inventory and tracking systems. Reliable, trustworthy, and able to take ownership of responsibilities from start to finish.

What We're Looking For:

We are looking for someone who understands the jewelry business and the level of care, accuracy, and accountability required when handling fine jewelry and customer-owned pieces. This person should be proactive, highly organized, and committed to keeping the store's operational workflow running smoothly and efficiently. •Salary is based on experience•