EVV Team Lead Mountain Shadows Home Care Inc. - 3.5 Las Cruces, NM Job Details Full-time $17 - $18 an hour 19 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Computer operation Spanish Team supervision Employee relationship building Administrative experience High school diploma or GED Driver's License Driving Team training Project task coordination Document review Leading team collaboration initiatives Clerical experience Productivity software Office record organization Full Job Description

JOB DESCRIPTION

EVV Team Lead

ACKNOWLEDGMENT

Mountain Shadows Home Care Inc. requires that all its employees be on probation starting as soon as employment begins for a period of 90 days for purposes of retention or dismissal, as warranted. Employee responsibilities during the probationary period include: a. demonstrating acceptable performance standards for the position. b. meeting the Agency's standards for conduct, attendance and policies. c. demonstrating suitability for the position and compatibility with co-workers and clients; and, d. communicating continuously with the Supervisor throughout the probationary period. Description To provide professional assistance to the Corporate Operations Manager in all aspects of daily Electronic Visit Verification (EVV) operations throughout the Agency. Reporting Relationship Reports to Corporate Operations Manager. Responsibilities/Activities Ensure Agency policies and procedures and industry standards and regulations are followed. Assist with the daily flow of EVV operations throughout the Agency. Supervise and assign tasks to EVV team members and assure they stay on task. Clearly communicate instructions to team members. Assist, track, document and report on team members' assignments. Ensure EVV processing and team assignments are completed within deadlines as assigned. Train new EVV Clerks on Agency procedures, systems and job responsibilities. Provide ongoing guidance and assistance to EVV team members. Oversee the review of clock-ins and clock-outs, correction of visit exceptions, verification of hours and reconciliation of visits. Ensure visit information is accurately processed and prepared for billing and payroll. Review team members' work for accuracy and completion. Utilize Alora, AuthentiCare and Microsoft Office to complete and monitor EVV operations. Prepare reports as assigned by the Corporate Operations Manager. Report issues of employee noncompliance to the Corporate Operations Manager. Assist with conflict resolution within the department. Process employee disciplinary actions within the department in accordance with Agency policies. Assist with filling in where needed due to lack of staffing. Answer phones in a professional and courteous manner. Take and deliver messages. Maintain client and employee confidentiality and follow all HIPAA regulations. Maintain accurate EVV records and supporting documentation in Agency software systems. All other duties as directed by the Corporate Operations Manager. Required Knowledge General computer and office equipment. Knowledge of clerical procedures such as maintaining records and completing forms. Knowledge of Microsoft Office. Effectively communicate with all business associates.

Required Skills/Abilities Ability to plan and organize work. The successful candidate(s) (and all employees) shall be examined for Tuberculosis by undergoing skin tests, unless they are known to be positive reactors, in which case they shall have a chest x-ray instead. Ability for problem solving. Ability to coordinate with others. Ability to maintain appropriate contact with director/managers. Ability to maintain respectful relationships with coworkers, clients & families. Ability to assist subordinates in accomplishing their work-related objectives. Ability to converse with subordinates in a clear, concise, accurate & timely manner. Ability to communicate written and oral information so others understand. Ability to train team members on EVV procedures and systems. Ability to review work for accuracy and ensure deadlines are met. Ability to work independently and in cooperation with others. Physical and Mental Demands Visual and hearing are sufficient to comprehend written and verbal communications. Ability to perform tasks involving lifting, bending and standing at times. Mental fortitude and stability to handle stress. Physical and mental ability to drive a vehicle.

Qualifications/Education Mountain Shadows Home Care Inc. requires all job applicants to undergo a Criminal Background check by the State "Caregivers Criminal History Screening Program" (CCHSP) and a "Caregivers Online Registry" (COR) check prior to hire and annually. At minimum 1 year of supervisory experience. At minimum 1 year of clerical or administrative experience. 1 year of home care experience preferred. High school diploma or equivalent. Current driver's license. Proper Vehicle Insurance Coverage.

Job Type:

Full-time Pay:

$17.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

scheduling: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person