Job Summary We are seeking an energetic and detail-oriented Reservation Specialist to join our dynamic hospitality team. In this role, you will be the first point of contact for our guests, managing reservations with precision and providing exceptional customer service. Your enthusiasm and professionalism will ensure a seamless booking experience, contributing to guest satisfaction and loyalty. The ideal candidate is passionate about hospitality, highly organized, and skilled in communication across multiple channels. This paid position offers an exciting opportunity to develop your career in hotel management and guest relations. Responsibilities Handle reservation inquiries via phone, email, and online booking platforms with a friendly and professional demeanor. Manage and update property management systems (PMS), including OPERA or similar hotel reservation software, ensuring accurate booking records. Assist guests with special requests, modifications, cancellations, and confirmations to enhance their experience. Coordinate with front desk staff and other departments to ensure smooth check-in and check-out processes. Follow hotel emergency procedures when necessary to guarantee guest safety and operational continuity. Provide multilingual or bilingual support to accommodate diverse guest needs and improve communication effectiveness. Maintain comprehensive documentation of all reservations, guest interactions, and related correspondence for quality assurance. Skills Proven experience in hospitality management, front desk operations, or hotel reservation systems such as OPERA or Property Management Systems (PMS). Strong customer service skills with a focus on problem-solving and guest satisfaction. Excellent phone etiquette and communication skills across multiple languages; bilingual abilities are a plus. Knowledge of hotel management practices, including night audit procedures and guest relations strategies. Familiarity with hotel emergency procedures and safety protocols. Ability to handle high-pressure situations efficiently while maintaining professionalism. Experience working in resort environments or with hospitality reservation systems enhances your suitability for this role. Join us as a Reservation Specialist to be at the heart of delivering memorable guest experiences! Your dedication will help create welcoming atmospheres where every visitor feels valued from the moment they book until their departure.

Pay:

$18.00 - $20.00 per hour Expected hours: 35.0 per week

Work Location:

In person