The Branch Operations Manager leads day-to-day operations, drives revenue and service growth, and ensures safe, efficient, high-quality performance across the branch. This role builds strong customer and supplier relationships, improves processes, and develops a high performing team that consistently delivers operational and financial results.

Experience

• A minimum of five years of progressive leadership experience in the door industry, building products, construction trades, or closely related service-based industries.
• Direct experience in the overhead door industry providing products, installation, and service to businesses and/or end users via a field deployed workforce is highly preferred. Education
• A Bachelors' degree or equivalent, preferably in Business, Marketing or Engineering is required. Required Skills
• Demonstrates professionalism, integrity, and strong work ethic while maintaining strict confidentiality of proprietary information.
• Proficient in MS Office Suite specifically in outlook, excel, and word.
• Demonstrated success managing full P&L responsibility (budgeting, forecasting, margin management, operational (KPIs) for a branch, business unit, or multi-team operation is preferred.
• Must have excellent written and verbal communications skills. Good listening skills.
• Brings a dynamic, engaging leadership presence with strong relationship-building skills that inspire enthusiasm and alignment both inside the organization and with external partners.
• Demonstrates confidence and sound judgment, able to command respect, think decisively, and operate independently while maintaining a strong entrepreneurial mindset and contributing effectively as a collaborative team member.
• Applies creative, goal-driven thinking to achieve strong results, maintaining focus on immediate targets without compromising long-term strategic priorities.
• Must possess a strong mechanical/technical aptitude and be good with numbers. An understanding of the construction industry with the ability to understand plans and specifications.
• Must understand both pricing and P&L as it relates to customers.
• A versatile individual with the ability to manage multiple cultures, as well as strong problem- solving skills and the ability to provide conflict resolution.
• Demonstrates resilience and strong personal tenacity, willing to take calculated risks, learn from setbacks, and continuously improve performance. Work Conditions (use checklist)
• Mix of office, warehouse, and field environments, including exposure to noise, equipment, and outdoor conditions.
• Occasional use of PPE when entering operational or job-site areas.
• Fast-paced setting with shifting priorities; may require extended hours as business needs arise.
• Occasional travel for meetings, training, or site visits. Physical Requirements (use checklist)
• Ability to sit, stand, walk, and move b.

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