Operations Manager, HVAC Zimmer - 3.4 Cincinnati, OH Job Details Full-time $80,000 - $120,000 a year 18 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Revenue growth Employee onboarding Customer communication Operational analysis Performance improvement leadership Workplace safety Resource allocation (project management tasks) 5 years Coaching Service scheduling Equipment installation Customer satisfaction tracking Operations coordination planning Employee retention Post-sales issue resolution Leadership development Quality control audit Fleet management HVAC system installation Team development Key Performance Indicators Quality assurance audits Driver's License Team training Recruiting Organizational skills Leading team collaboration initiatives Project execution Operational excellence initiatives Quality audits

Full Job Description Overview:

At Zimmer Heating & Cooling, we take pride in delivering exceptional comfort solutions backed by outstanding customer service, trusted expertise, and a team-first culture. As we continue to grow throughout the Greater Cincinnati market, we're looking for a high-energy, results-driven Operations Manager, HVAC Install to lead our installation department and help take our operation to the next level. This role is ideal for a hands-on leader who enjoys developing people, improving processes, driving operational performance, and creating an exceptional experience for both customers and employees. If you're passionate about building high-performing teams, solving problems, and making a meaningful impact, we'd love to talk with you. What You'll Do Lead, coach, and develop a team of residential HVAC installation technicians, field supervisors, and support staff Drive performance across key metrics including installation revenue, gross margin, productivity, callback reduction, safety, and customer satisfaction Conduct ride-alongs, field observations, and coaching sessions to support technician development and quality standards Partner with sales, dispatch, warehouse, and service teams to ensure seamless project execution and customer communication Monitor installation quality through job site visits, audits, and process reviews Manage customer escalations and ensure timely resolution of issues Analyze departmental KPIs and implement strategies to improve operational efficiency and profitability Support recruiting, onboarding, training, and retention efforts for the installation department Ensure inventory, equipment, and fleet resources are properly managed and deployed Promote a culture of accountability, safety, continuous improvement, and customer-first service Collaborate with senior leadership on growth initiatives, capacity planning, and operational excellence What We're Looking For 5+ years of HVAC leadership experience Previous experience managing residential HVAC installation teams Strong knowledge of residential HVAC installation practices, project management, scheduling, and field operations Proven ability to coach technicians and build high-performing teams Experience managing operational KPIs and driving accountability Strong communication, customer service, and problem-solving skills Ability to balance people leadership with day-to-day operational execution Strong organizational skills and attention to detail Valid driver's license and acceptable driving record Preferred Qualifications Experience leading install teams within a residential HVAC organization ServiceTitan or similar field service management software experience Track record of improving department profitability, productivity, and customer satisfaction Experience managing multiple crews in a fast-paced, high-volume environment Compensation & Benefits Competitive base salary plus performance-based bonus opportunity Health, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company vehicle or vehicle allowance (if applicable) Ongoing leadership development and training opportunities Career advancement opportunities within a growing organization Why Join Zimmer Heating & Cooling? At Zimmer Heating & Cooling, you'll join a team that values hard work, collaboration, continuous improvement, and doing right by the customer. This is an opportunity to make a direct impact on a growing organization, develop talented team members, and help shape the future of our installation operations across the Greater Cincinnati market. Zimmer Heating & Cooling is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants.

Posted Max Pay Rate:

USD $120,000.00/Yr.

Posted Min Pay Rate:

USD $80,000.00/Yr.