Position Summary:

Supervise staff involved in performing internal operations in the program. Plans, supervises, and implements process and procedures to ensure strong program performance. Collaborates closely with site operations coordinators, care team supervisors, clinical supervisors, and site leadership to ensure overall customer service, safety and quality of care and support on a daily basis. while overseeing outcomes for staff and clients. Responsible for monitoring and addressing facility safety and maintenance together with facilities and maintenance personnel.

Position Description:

Responsible for supervising the day-to-day operational functions of the site/location in accordance with the contract, licensing, certification, accreditation, and agency standardsMaintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental complianceSchedule staff, plan for necessaryshiftcoverage,inventoryand maintenance to ensure smooth operations and meeting of deadlines/goalsApprove employee time cards and paid time off requests, coordinates unpaid leave with HRMay assist with budget development and ensure operation within budgetMaintain program and client workflow and delegate effectivelyCollaborate with Supervisor and Associate Director on initiatives for effective site operationsAssist in enhancing collaboration and cooperation between service lines to ensure service integrationConduct or participate in the hiring of all reporting staffDirect and supervise personnel by ensuring training needs are met and regular supervision and coaching occursCarries out 90-day reviews for new staff and annual performance reviews for all staff under their supervisionCarry out and coordinate corrective action with HR for staff who are not meeting performance standards or requirements, up to and including formal notice and/or termination;Assure compliance with site audits, peer reviews, and agency Continuous Quality Improvement initiativesGenerate outcome data and use for improvementMonitor and complete all reports according to contract, licensing,certificationandaccreditation standardsFollow protocols in responding to,reportingand resolving unusual incidentsMitigate risk using intervention skills and anticipate/prevent crisisRespond to and perform work as necessary to ensure site/location deadlines and operational goals are met Other duties as assigned

Required Knowledge, Skills and Abilities:

Ability to interface with internal and external customersAbility to resolve conflict in an open,effectiveandtimelymannerHigh attention to detailAbility to maintain and ensure appropriate boundaries with staff and clientsExcellent organizational and time management skillsEffective verbal and written communication skillsStrong problem-solving skills and ability to multi-taskSkill in providing supervision,coachingand development to staff

Job Requirements:

High School Diploma or equivalent2 years of supervisory experience or 5 years of operational/administrative support experienceValid drivers license and current auto insurance

Essential Functions/Physical Demands:

Positional:

Driving in accordance with job duties assigned.

Occasionally standing and walking.

Constantly sitting.

Gross Mobility:

Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.

Sensory:

Rare tasting/smelling. Infrequent use of color vision. Occasional use of visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequently, constantly talk and listen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.