Bilingual Night Manager

Description Are you looking for a part-time evening position with a flexible schedule? If you are bilingual (English/Spanish), have management experience and good communication skills, you'll want to check out this job at City Wide Facility Solutions! City Wide Facility Solutions, the nation's leading sales and management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. We offer competitive pay within a collaborative and energizing culture.

Position Summary:

The Night Manager at City Wide Facility Solutions plays a critical role in overseeing the quality of our cleaning operations during night shifts. This position entails managing relationships with Independent Contractors (IC), ensuring contract compliance, and maintaining high standards of service that meet client expectations. This isn't your typical office job! You'll be out in the field, visiting clients' properties to make sure they receive top-notch service.

Key Responsibilities:

Review and assess the effectiveness of cleaning operations based on client feedback and contractual obligations. Develop strong working relationships with Independent Contractors to foster collaboration and ensure adherence to City Wide's standards. Conduct regular inspections of facilities to ensure compliance with operational guidelines and client specifications. Facilitate communication between field teams and management to report on daily operations and any urgent matters that arise. Address customer concerns and complaints promptly and effectively to ensure client satisfaction. Oversee the execution of City Wide's policies related to new client starts and complaints. Prepare and submit nightly reports summarizing the day's activities, observations, and issues requiring follow-up. Perform any additional duties as necessary to support facility operations and the management team.