Campus Operations and Booking Manager

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment. Department Auxiliary Services Job Summary The Campus Operations and Booking Manager owns two first-class domains: campus venue operations and event booking and execution. The role directs the student Booking Specialist team, the Venue Operations Assistant, and the Mailroom Coordinator, and is accountable for venue readiness and standards, the booking pipeline, and the revenue, utilization, and conversion performance of the booking operation. Within the pricing frameworks established with the Director, this role executes pricing, finalizes standard bookings and contracts, and escalates high-value, multi-party, or non-standard deals to the Director for negotiation and closing. The role manages stakeholder relationships with space owners including the Registrar, Athletics, Residential Life, and Academic units, and serves as the Director's designee on venue, event, and campus operations matters during the Director's absence. Job Description Venue Operations Drive revenue generation and business development for the campus venue portfolio, including growing the external client base, expanding event programming, developing new revenue streams across managed venues (including the UC, Sandbar, and mailroom services), and meeting or exceeding annual venue-portfolio revenue targets. Own the University Center (UC) as the flagship campus venue and the broader campus venue portfolio, ensuring each space is event-ready, professionally presented, and aligned with institutional standards. Set and enforce venue condition, readiness, and presentation standards across the portfolio, including cleanliness, signage, furniture condition, and post-event reset expectations. Ensure AV readiness and functionality across managed venues, including routine testing of AV systems, coordination with campus IT and contracted AV vendors on installations, upgrades, troubleshooting, and event-day support, and ongoing investment recommendations to keep AV infrastructure current with client expectations. Coordinate facilities management for all managed venues, including preventive maintenance schedules, submission and tracking of work orders, routine inspections, and input into capital planning and renovation priorities. Analyze space utilization across the venue portfolio and recommend adjustments to hours, configurations, or policies to improve utilization, revenue, and user experience. Manage vendor relationships for venue-specific services (e.g., AV, cleaning, specialty equipment, rentals), including scoping, contracting within delegated authority, performance oversight, and escalation of material contract changes to the Director. Own venue policy and access governance, including key and access control, after-hours protocols, incident response procedures, and emergency response coordination in partnership with campus safety. Own and manage the booking calendar to appropriately prioritize across revenue opportunities, client development, university functions, student and department activity and culture, and university initiatives and major events; establish and administer priority-use rules that govern how competing requests for limited venue time are sequenced; and escalate policy conflicts to the Director. Maintain the booking platform and venue inventory data (space attributes, capacities, configurations, pricing, availability) so that bookings, reporting, and utilization analysis reflect accurate venue information. Leads the operational development of the campus mailroom as a service unit within the department's venue and operations portfolio: overseeing the Mailroom Coordinator in establishing service standards, workflow documentation, and process improvements; identifying and implementing revenue and efficiency opportunities (including package lockers, outbound services, and interdepartmental mail optimization); ensuring compliance with USPS and university mail policies; and integrating mailroom operations into the broader campus service experience. Event Booking & Execution Manage the end-to-end event booking pipeline, including inquiry intake, qualification, proposal development, scheduling, and post-event follow-up, with accountability for booking pipeline targets, utilization metrics, and conversion rates. Execute pricing within established rate and pricing frameworks; escalate high-value, non-standard bookings to the Director of Auxiliary Services and Campus Operations for review and approval. Maintain and recommend updates to rates, event packages, and standard pricing structures based on utilization data, market comparisons, and operating cost trends, with final pricing strategy approved by the Director. Finalize standard bookings and routine contracts within delegated authority; route non-standard terms, custom agreements, and material deviations through the Director and, where required, institutional legal review. Set event communication standards (confirmations, BEOs, pre-event briefings, day-of contacts) and ensure every booked event has clear, documented logistics shared with clients, internal partners, and the Venue Operations Assistant. Define setup, breakdown, and reset standards for each venue and delegate day-of execution to the Venue Operations Assistant and student event staff. Track and report booking and venue performance (pipeline, revenue, utilization, conversion, client satisfaction) on a recurring cadence to the Director and the Assistant Director. Manage communications with the campus community and external clients regarding venue availability, seasonal scheduling, closures, and major events. Build and sustain cross-functional partnerships with academic units, student affairs, athletics, advancement, facilities, campus safety, dining, and marketing to support successful events and coordinated campus use of space. Team Leadership & Supervision Lead the student worker program supporting campus venues and the booking operation - including Booking Specialists, student event staff, and the existing student supervisor - at the program level, including hiring standards, training curriculum, performance escalations, and pay structure, while delegating day-to-day scheduling and shift oversight to the Venue Operations Assistant and the student supervisor. Directly supervise the Venue Operations Assistant and the Mailroom Coordinator, including goal-setting, performance management, coaching, and professional development. Leadership & Other Duties Serve as the Director's designee for venue, event, and campus operations matters during the Director's absence; this designee role does not extend to financial approvals or contractual authority beyond standard, previously authorized bookings. Perform other duties as assigned by the Director of Auxiliary Services and Campus Operations.

Required Qualifications:

Bachelor's Degree. Experience with scheduling, event coordination, building operations, project management, service operations, and/or facility operations. Excellent written and oral communication skills, experience in computer software programs, and well-developed organizational skills. Ability to work non-traditional hours, including but not limited to evenings, weekends, and holidays required. Willingness to learn and actively leverage AI tools to improve efficiency and output quality in operational workflows. Strong quantitative and Excel skills, including financial tracking and operational reporting. Experience directly supervising a operations-focused team. Demonstrated initiative in identifying and implementing operational improvements without prompting. Experience developing pricing frameworks, rate cards, or event package structures across multiple venue types. Experience managing physical venues or facilities as ongoing operations, including responsibility for condition, readiness, vendor coordination, and access or policy governance.

Desired Qualifications:

Advanced degree. Experience with AI-assisted workflows (e.g., Microsoft Copilot, Claude, ChatGPT) in an operational or administrative context. Demonstrated ability to manage an end-to-end booking or sales pipeline, including intake, qualification, proposal, scheduling, and post-event follow-up, with clear escalation of high-value, non-standard, or multi-party contracts to senior leadership. Experience in conference services management or hospitality and venue sales leadership. Experience building or scaling a venue booking or event sales program, including developing SOPs and onboarding sales staff. Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references; Applications that do not include the required uploaded documents may not be considered. Posting Close Date This position will remain open until filled. Note to

Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks. The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor. Located on the southern shore of Lake Pontchartrain, only 15 minutes from the French Quarter, the University of New Orleans occupies a 195-acre campus in one of the finest residential areas of the city. Founded in 1958, the University of New Orleans was the first integrated university to open in the South. UNO has graduated more than 80,000 alumni - more than half of whom live and work in the greater New Orleans metropolitan area. Ranked Top 50 in the Nation for Social Mobility by U.S. News & World Report. The Brookings Institution ranked UNO third in the nation for providing equal access to higher education for students from all income levels. The University of New Orleans is the most ethnically diverse college in Louisiana according to College Factual, a data analytics company that focuses on higher education outcomes. For years, UNO has appeared on U.S. News & World Report's least debt list (schools whose graduates have the least amount of debt) among national universities. The University has been classified by the Carnegie Foundation as a Research University (high research activity), one of fewer than 100 public universities that holds this prestigious designator. The University of New Orleans is also a major business driver in metro New Orleans, generating a total economic impact of $470.5 million for metropolitan New Orleans in the 2014-15 fiscal year. UNO Welcomes Job Applicants from Varied Backgrounds The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.