Overview Join our dynamic hospitality team as a Part-Time Hotel Front Desk Associate! In this lively role, you will be the welcoming face of our hotel, delivering exceptional guest experiences through friendly service and efficient operations. Your energetic approach will ensure guests feel valued from check-in to check-out, creating memorable stays that keep them coming back. This position offers a fantastic opportunity to develop your skills in hospitality management while working in a vibrant, guest-focused environment. Looking for open availibility. Responsibilities Greet guests warmly and professionally, providing outstanding customer service at all times Manage guest check-ins and check-outs efficiently using property management systems (PMS) such as OPERA or similar platforms Handle reservations and modifications via hospitality reservation systems, ensuring accuracy and guest satisfaction Respond promptly to guest inquiries and resolve issues with proactive problem-solving and positive communication Maintain phone etiquette when communicating with guests, vendors, and team members across all channels Assist with night audit procedures, balancing accounts and preparing reports to ensure smooth overnight operations Follow hotel emergency procedures to ensure guest safety and coordinate with relevant departments during incidents Experience Previous experience in hospitality management or front desk operations preferred, especially within hotel or resort environments Familiarity with property management systems (PMS), particularly OPERA or similar platforms used in hotel management Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Strong customer service skills with a focus on guest relations and client communication Knowledge of hotel emergency procedures, night audit processes, and front desk best practices Experience working with hospitality reservation systems and property management software (PMS) is a plus Excellent phone communication skills coupled with professional phone etiquette and customer service problem-solving capabilities Embark on a rewarding journey in hospitality where your enthusiasm makes a difference! We are committed to creating an inclusive environment that values your contributions while offering opportunities for growth. Join us to deliver exceptional guest experiences every day!

Pay:

$15.00 - $16.00 per hour Expected hours: 8.0 - 32.0 per week

Work Location:

In person