Position Description The Associate Director of Housing Operations manages the logistical, operational, and facility-based functions of campus housing. This position ensures efficient occupancy management, oversees housing software systems, directs room assignment processes, leads departmental key management, and collaborates closely with Plant Operations and external vendors to maintain safe, functional residential spaces. This role serves in the professional staff on-call emergency response rotation.

Position Responsibilities Occupancy Management & Assignments:

Direct all room selection, room changes, housing contract administration, exemption requests, and occupancy forecasting.

Facilities & Vendor Relations:

Act as the primary liaison to Plant Operations, tracking work orders, damage assessments, and capital improvement projects. Manage relationships with laundry, micro-fridge, and key control vendors.

Systems Administration:

Manage the department's housing management software (StarRez), data reporting, departmental key management, and billing processes in coordination with Financial Aid and the Bursar.

Summer Operations:

Oversee summer housing logistics and early arrivals; collaborate with Conferences on summer conference housing operations. Embodies values of caring and compassion, justice and integrity, competence and affirmation. Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.

Qualifications Required:

Master's degree in Higher Education, Business Administration, or related field; 3—5 years of professional experience in housing operations, assignments, or facilities management.

Preferred:

Expertise in specialized housing software systems and data analysis.