Willow Foundation operates four programs across Luzerne and Carbon counties: Heartwood Center, a daytime drop-in shelter in Hazleton; Alderwood Center, a community resource center in Lehighton; Willow Counseling, outpatient mental health services in Wilkes-Barre; and Rooted Writers, a journaling-based prevention program on college campuses and in community settings. The Operations & Implementation Manager exists to ensure that Willow's standards become Willow's everyday practice across every site. Working directly with the CEO, this role turns organizational decisions into consistent operations across every program. No two days are identical. The work might include implementing operational standards and then reinforcing them until they become routine; identifying where staff need additional training, clearer expectations, or stronger systems; following operational initiatives from idea through implementation; coordinating across sites so Willow functions as one organization rather than four separate programs; and maintaining an operating environment that reflects Willow's values. Role expectations The Operations & Implementation Manager takes real satisfaction in the details of how a site supports staff, and how staff support members and participants. You notice when practice begins to drift from intention. You understand that most operational problems are not people problems — they are communication problems, workflow problems, training problems, or systems that no longer support the work. You are comfortable being present on site, participating in staff workflows, coaching someone through a process, or helping a supervisor reinforce an operational expectation. You know that consistency comes from clear systems, reinforcement, and follow-through. How to apply Either apply via Indeed or send a résumé and a letter of interest to opportunities@willow-foundation.org. Questions may be directed to the same address. Candidates from hospitality, healthcare, multi-site retail, facilities operations, practice management, event operations, and other environments where success depends on translating standards into consistent daily practice are especially encouraged to apply. Experience in nonprofit or human services is welcome but not required. Equal Employment Opportunity Willow Foundation is an equal opportunity employer. Willow Foundation does not discriminate in the interview/hiring process or in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Recovery Friendly Workplace Willow Foundation is a Recovery Friendly Workplace. Willow Foundation actively maintains substance-free and sober work environments and does not discriminate against applicants or employees on the basis of recovery status, history of substance use disorder, or participation in medication-assisted treatment.

Pay:

$25.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person