An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
Position Overview We are seeking an experienced Transportation Operations Manager to oversee all day-to-day operations of the company. This hands-on leadership role is responsible for the smooth, profitable, and compliant execution of truckload operations. The successful candidate will report directly to the President of ML Transportation and will oversee the team of dispatchers, driver managers, and equipment technicians while serving as the primary operational leader for dispatch, driver management, equipment utilization, and customer service execution. Key Responsibilities Oversee and direct all daily transportation operations, including load planning, dispatch, scheduling, and real-time problem resolution. Lead and manage the team of dispatchers, driver managers, and equipment technicians, including performance management, coaching, scheduling, and accountability.
Manage driver workforce:
hiring support, orientation coordination, performance management, retention, communication, and discipline consistent with company standards and FMCSA regulations. Optimize driver and equipment utilization, including tractor and trailer assignment, maintenance coordination, and maximizing loaded miles while controlling empty miles and detention. Ensure accurate and timely use of the company's Transportation Management System (TMS) and related software for load tracking, document management, ELD compliance, and operational reporting. Maintain strong working knowledge of trucks, trailers, and related equipment to support troubleshooting, inspections, and coordination with maintenance and equipment technicians. Drive on-time performance, safety compliance, and customer service excellence through proactive communication with drivers, customers, and internal teams. Monitor key performance indicators (on-time delivery, utilization, safety metrics, cost per mile, etc.) and implement continuous improvement actions. Collaborate with the President on operational strategy, capacity planning, and process improvements. Enforce company policies, safety standards, and regulatory compliance across the operation. Lead by example in a fast-paced, high-accountability environment focused on results and professional culture. Required Qualifications Substantial experience in truckload (FTL) transportation operations, preferably in a leadership or senior dispatch/operations role. Proven strength in driver dispatch, scheduling, and day-to-day driver management. Experience leading or supervising teams (dispatchers, driver managers, or similar operational staff preferred). Familiarity with Transportation Management Systems (TMS) and related transportation software platforms. Working knowledge of commercial trucks, trailers, and equipment. Excellent verbal and written communication skills with the ability to lead, coach, and hold people accountable. Strong organizational skills and the ability to manage multiple priorities in a 24/7 operational environment. High school diploma or equivalent required; additional education or professional certifications a plus. Must be able to work full-time on-site at the Watsontown, PA corporate offices with no remote work option. Valid driver's license and ability to pass a background check and drug screen. Preferred Qualifications Prior experience managing a multi-driver truckload fleet and operational support teams. Knowledge of FMCSA regulations, ELDs, hours-of-service, and safety compliance. Experience with performance metrics, cost control, and operational reporting. Demonstrated ability to improve retention, utilization, and service levels. What We Offer Competitive compensation commensurate with experience, opportunity for growth in a growing regional carrier, and the chance to make a direct impact on day-to-day operations while reporting to senior leadership.
Benefits:
401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
Experience:
full truckload transportation: 1 year (Required) driver management: 1 year (Preferred)
