This role will run field operations for a rapidly-growing, family-owned home services company across four markets, with 6-8 direct reports and entire front-line technician team reporting up to you. Critter Stop's Internal Promoter Score

• a measure of employee satisfaction
• is in the 90th percentile of all companies. Here's what's in it for you: Compensation, Career Path, & Opportunity Base salary of $115,000
• $130,000, depending on experience and fit. Guaranteed bonus of $10,000 after the first six months, then target annual performance bonus of $10,000
• $35,000 based on key performance indicators targets established at that time.

Path to Chief Operating Officer, which would oversee both field and office operations, is available within 1-3 years, based on candidate's performance. Role and responsibilities will grow quickly with company, which is growing ~30-50% per year. 15 Days PTO, accrued weekly following a 90-day probationary period. Additional company-wide benefits being rolled out in 2027. Additional details provided during interview process. You will receive significant ownership & autonomy to make important decisions and drive change. You will be included in weekly and quarterly executive meetings and see how the full business operates. Job Overview We are seeking a highly strategic and process-oriented Director of Field Operations to lead and optimize our field-based operations in DFW (~80%), Austin (~8%), College Station (~7%), and Oklahoma City (~6%). This executive-level role is pivotal in improving customers' and employees' experience with us. This role will drive operational excellence, increasing value provided to customers while lowering overall costs and increasing field professional retention. The successful candidate will oversee all aspects of business operations within the field, maintain our high standards, lead leaders, and foster a culture of continuous improvement. This position offers an exciting opportunity for a seasoned leader to shape organizational success through innovative strategies, data-driven decision-making, and effective change management. What You'd Own Field service delivery across all four markets: Quality, productivity, and cost-management for all four branches.

At least six direct reports:

Immediate direct reports will include our Pest Control, Wildlife, and Insulation Service Managers, as well as the branch leaders for Austin, College Station, and Oklahoma City. You will have weekly one-on-ones, lead a departmental L-10, and lead departmental quarterly Rocks. Coaching and leading your direct reports is a large part of the job.

Service quality:

Measured via customer reviews and surveys. When a customer isn't happy, the process that prevents the next one is yours to build. Scheduling capacity, and labor efficiency: Manage and optimize backlog, utilization, overtime, and route density across four markets via constantly reviewing and improving processes and procedures. A skills-based training and progression program: We want to formalize, professionalize, and better-track our cross-training of field professionals, providing them more opportunity to grow professionally and directly linking the skills they acquire to the compensation they receive and career progression they achieve as part of our team. You will build this system, get it approved, and run it.

Inventory and supply strategy:

Cost-effective sourcing, inventory tracking and management, and ensuring technicians have access to what they need in one of our nearby depots instead of having to drive across the metroplex to get what they need.

Fleet and equipment management:

Tires, oil, preventive maintenance, and the discipline to keep trucks on the road instead of in the shop. Field safety, licensing, and compliance: Oversee monthly safety meetings, applicator licensing in Texas and Oklahoma, incident response, and ongoing training for our team. Measuring Performance We run on EOS. You'll have a weekly scorecard (KPIs), quarterly Rocks, and ongoing feedback from Company President & Owners.

KPIs you will own:

• Revenue per technician per working day, by department and market
• Direct labor as a percentage of revenue
• Materials COGS as a percentage of revenue, by department and location
• Internal net promoter score of our field professionals
• Service quality: Google and platform reviews plus internal FieldRoutes feedback
• Safety incidents Baselines will be established in the first six months while you are onboarded and help execute pending initiatives to improve these numbers.

Following transition of KPI ownership, you will ideate and execute the performance improvement initiatives. About Critter Stop You will learn more about Critter Stop during the interview process, but we encourage you to review the materials below to learn more. Most companies say they want to be an excellent place to work

• but our numbers actually back it up. Our average Internal Promoter Score of 56% is in the ~90th percentile. Working at Critter Stop Video
• https://drive.google.com/file/d/124Cx5LsvLHu-OE8AGzgNWtBRXFqKA3y
• view?usp=sharing Critter Stop Overview Video
• https://drive.google.com/file/d/19S_ZOiIZrAx_53B-8B_Cy8nvehvqssrh/view?usp=sharing Critter Stop "About Us"
• https://critterstop.

com/about-us/ Experience & Expectations The role is based in Dallas-Fort Worth. Most be located within commutable distance to mid-cities area. Proven experience in senior leadership roles overseeing large-scale operations, working in a fast-paced environment, and a proven ability to motivate and develop talent. Extensive background in operational excellence initiatives, process improvement, and change management strategies. Experience and comfortability with working with AI to analyze large datasets, pull out insights, learn new areas of expertise, and enhance personal and team-wide productivity. Strong financial acumen with experience in budgeting, forecasting, profit/loss analysis, and financial management at an executive level. Exceptional verbal communication skills with the ability to engage effectively with both executives and front-line field professionals. Travel to each of our "growth branches"

• Austin, College Station, and Oklahoma City
• at least once per quarter.

This role is ideal for a proactive leader committed to operational excellence who thrives on process improvement and driving strategic initiatives forward. If you possess the expertise in business operations, leadership acumen, and passion for continuous improvement required for this position, we encourage you to apply.

Pay:

$125,000.00

• $140,000.

00 per year

Benefits:

Paid time off

Work Location:

Hybrid remote in Southlake, TX 76092