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Watchkeep
Managed Services Operations Administrator
Career Insights for Operations Manager (General)
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Scorecard
Based on Pennsylvania data
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$110,629 / year median in Pennsylvania
+3% projected growth
Job Description
Build the engine that keeps our business running. If you're the person who catches the details others miss, thrives on organization, and loves turning chaos into streamlined processes, this role is for you. At WatchKeep , you'll own the operational workflow that moves customer projects from approved quote to completed invoice. You'll work across Sales, Engineering, Customer Success, Finance, and Service to ensure everything is accurate, on time, and moving forward. What You'll Do Manage the quote-to-cash process from order to billing readiness Coordinate procurement, agreements, renewals, and operational handoffs Keep business systems accurate and organized Identify process improvements that make the business more efficient Be the trusted person who keeps work moving and prevents problems before they happen You're a Great Fit If You... Love organization, process, and getting the details right Enjoy solving problems and improving workflows Can juggle multiple priorities without dropping the ball Communicate well with different teams Take ownership and follow through What You'll Bring 3+ years of experience in operations, sales operations, project coordination, procurement, billing, or a similar role Strong organizational and communication skills Experience with Microsoft Office (Excel required) ConnectWise, Salesforce, or managed services experience is a plus Why Join WatchKeep? Own a business-critical function with real impact Help build scalable processes—not just maintain them Collaborate with leaders across the organization Grow your expertise in a fast-paced managed services environment If you're someone who creates order, keeps projects on track, and takes pride in flawless execution, we'd love to meet you.