Operations Manager

Operations Manager Brooklyn, NY Job Details Full-time $55,000 - $65,000 a year 5 hours ago Benefits Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Resource allocation Performance dashboard reports Google Workspace Community engagement Budget management Customer relationship building Reputation management Operations management Logistics management Outdoor work Customer service Staff scheduling Materials management in logistics Slack Data reporting Employment & labor law Mid-level Client relationship development Payroll management Improving operational efficiency Emergency management Android 3 years Compliance management implementation Administrative experience Sanitation procedures Dispatching Team development Hiring Driver's License Quality assurance Decision making Performance Improvement (PI) Interviewing CRM system proficiency Productivity software Office management Equipment inventory management Crew management Project leadership Crisis management Leadership Data-driven decision making Communication skills Staffing management Safety protocol implementation Overseeing training Time management Staff development Performance evaluation

Full Job Description Benefits:

401(k) Bonus based on performance Free uniforms Training & development Dental insurance Flexible schedule Paid time off Vision insurance Employee discounts Commander's Intent Lead the systems, people, and discipline required to eliminate dirty streets in Brooklyn, while living our core values: God First, Accountability, Safety, and Service . Build a team that executes reliably, documents thoroughly, and improves every week while preparing Foot Soldiers for growth. Role Overview The Operations Manager oversees the daily execution of Foot Soldiers' field and administrative operations. This role ensures that all services are delivered efficiently, safely, and in compliance with NYC sanitation standards and customer expectations. The Operations Manager coordinates staff, contractors, routing, equipment, and scheduling while maintaining service quality, operational accountability, and strong relationships with clients and community partners. This role focuses on strengthening systems, improving team performance, and preparing Foot Soldiers for operational growth. It is ideal for a strong field supervisor, dispatcher, or service coordinator who is ready to grow into an operations leadership role. Compensation, Benefits & Time Requirement Work hours vary based on operational needs and may increase during peak demand periods, including winter snow events, emergency sanitation operations, and major cleaning projects. Must have weekend and holiday availability when necessary. The Operations Manager must be available during high-demand operational periods and support the team during time-sensitive service situations.

Reporting Structure Reports to:

Chief Operating Officer (COO) Core Responsibilities Operational Leadership Oversee and optimize day-to-day field operations. Plan, route, and schedule service teams using digital dispatch and monitoring tools. Ensure timely, high-quality completion of all services. Continuously improve operational workflows, systems, and processes. Maintain operational readiness for seasonal demands including snow events and sanitation projects. Resource & Team Management Allocate staff, materials, and equipment to meet service timelines while maximizing budget. Supervise and support Technicians and Dispatchers coordinate with Inspectors. Lead regular team meetings to ensure clear communication and alignment. Conduct HR-compliant interviews, performance evaluations, and coaching. Monitor team hours and staffing levels to ensure efficiency and compliance. Field Leadership Conduct regular field visits, inspections, and ride-alongs with team members. Maintain direct operational awareness of service quality and staff performance. Provide on-site coaching and leadership to strengthen field execution. Ensure operational standards are followed in real-world working conditions. Compliance & Quality Assurance Develop, enforce, and update policies and procedures in line with NYC labor and sanitation laws. Monitor service quality through inspections, documentation, and client feedback. Ensure accurate documentation, reporting, and operational transparency. Lead operational preparation for seasonal sanitation challenges and snow removal initiatives. Customer & Community Engagement Uphold exceptional customer service standards. Build and maintain professional relationships with community partners and clients. Support the company's mission to eliminate dirty streets, support kingdom causes, and foster clean, healthy, and more vibrant communities. Safeguard Foot Soldiers' strong online reputation by maintaining high service ratings and service accountability. Training & Development Coordinate training and professional development for field teams. Ensure technicians, dispatchers, and inspectors are properly trained in operational systems, safety procedures, and service standards. Lead coaching and corrective actions that support accountability and growth. Administration & Reporting Manage equipment hubs, inventory, and supply chains. Use dashboards, reports, and operational metrics to guide decision-making. Maintain accurate operational documentation. Manage staff timekeeping and support payroll reporting processes. Assist with administrative operations as needed. Performance Expectations Success in this role will be measured through operational metrics, including: Service reliability: No more than 2 verified service issues per 100 clients per week On-time completion: 95% on-time service completion Operational efficiency: Routes reviewed and optimized weekly Labor oversight: Staff hours monitored daily to prevent unnecessary overtime Seasonal readiness: Maintain readiness for storm response and seasonal operations Quality assurance: Regular inspections and documentation to ensure service standards Crisis & Seasonal Operations Foot Soldiers operates in a dynamic environment that includes weather events, sanitation challenges, and urgent service needs. The Operations Manager must be able to lead high-intensity operations during: Snowstorms Emergency service situations Large sanitation projects Sudden operational disruptions This role requires calm decision-making, rapid problem-solving, and strong leadership under pressure. Job Requirements Minimum 3 years of experience in operations management , field service leadership, sanitation, logistics, or a related industry. Demonstrated ability to manage field teams and operational logistics. Valid driver's license required . Strong project management, problem-solving, and decision-making abilities. Proven experience leading diverse teams and building accountability. Excellent organizational and time-management skills. Strong written and verbal communication abilities. Experience using operational tools such as Slack, Google Workspace, CRM systems, and operational dashboards. Comfort using data and metrics to guide decisions. Knowledge of labor compliance and operational documentation standards. Ideal Candidate Traits The ideal candidate demonstrates: Mission-driven leadership and community pride Calm decision-making under pressure Strong accountability and discipline Comfort making operational decisions independently A mindset focused on continuous improvement This role is for builders, not coordinators . We are seeking someone who strengthens systems, improves teams, and helps prepare Foot Soldiers for long-term growth. Physical Requirements Ability to proficiently ride a bicycle Ability to walk job sites and work outdoors in varying weather conditions Ability to lift 40-50 lbs Ability to travel between operational locations as needed Technology Requirements Laptop with Intel Core i5 (or higher) processor Minimum 16GB RAM Reliable high-speed internet connection Smartphone (Android 2024+ or iPhone 14 or newer) Must have space to download FS apps and take photos Work Environment Primarily onsite at our Brooklyn office , with regular field presence and occasional remote administrative work. The Operations Manager must be comfortable moving between office leadership, field supervision, and digital operational management. About Foot Soldiers Foot Soldiers is a growing, mission-driven sanitation and maintenance company dedicated to eliminating dirty streets and improving quality of life in NYC communities. As a small but expanding company , every team member has a direct impact on operations, service quality, and community outcomes. Leaders here are builders who help strengthen systems, develop teams, and improve how we serve neighborhoods. Through programs like Adopt-A-Block, we combine discipline, teamwork, and accountability to deliver reliable, high-quality service.