Operations Manager

Description & Requirements Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers. Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed. This role is hybrid and may be based out of either the Springfield, VA or Stennis, MS location, with an anticipated requirement to work on-site approximately 50% of the time and occasional travel to other site locations, based on customer needs. An active Secret clearance is required. Maximus TCS (Technology and Consulting Services)

Internal Job Profile Code:

TCS137, T5, Band 8

Job-Specific Essential Duties and Responsibilities:

• Coordinate end-to-end O&M operations across all technology platforms including data centers, cloud infrastructure (AWS/Azure), enterprise networks, collaboration tools (Microsoft 365, Teams, SharePoint), and 80,000+ end-user devices to ensure 24x7x365 service continuity and zero degradation during

IMPACT II

transition

• Oversee platform management, patching, and configuration control including application/server patch management, change/configuration management, systems inventory/documentation, vulnerability scanning remediation, and coordination of all maintenance windows to minimize operational impact
• Manage disaster recovery (DR) and continuity of operations (COOP) by implementing and testing COOP Test Plans, coordinating failover procedures, maintaining DR documentation, conducting annual updates to reflect environment changes, and ensuring business continuity readiness across 400+ locations
• Coordinate incident response and break-fix operations including monitoring 35+ billion security events monthly, triaging operational incidents, managing service desk escalations, coordinating with SOC and technical teams for rapid resolution, and maintaining incident tracking systems
• Ensure SLA compliance and performance monitoring by tracking operational metrics, conducting quality audits, validating service delivery against established SLAs, reporting performance status to Program Manager, and implementing corrective actions to maintain 100% SLA adherence
• Manage cross-functional technical coordination between infrastructure teams, security operations, network engineering, systems administrators, and vendor partners to synchronize provisioning, deployment activities, integration efforts, and operational handoffs
• Lead operational process improvement initiatives by implementing automation tools, developing operational runbooks/playbooks, establishing standard operating procedures, conducting operational readiness reviews, and applying Agile/CI-CD principles to increase efficiency and reduce manual effort

Job-Specific Minimum Requirements:

• Demonstrated experience managing complex IT task orders or projects, including responsibility for scope, schedule, budget, staffing, and technical delivery. Proven ability to work directly with government stakeholders, apply industry-standard project management methodologies and tools, and deliver solutions for projects of similar scope and mission complexity.
• BA/BS required
• 10+ years of required work-related experience
• Hybrid with travel to various locations such as Springfield VA and Stennis MS.

Preferred Skills and Qualifications:

• ITSM Experience and/or Certifications
• ITIL
• PMI / PMP
• Experience in a Secure, 24/7 Operations Environment #techjobs #clearance #veteransPage Minimum Requirements TCS137, T5, Band 8 EEO Statement Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short

• and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews

• please contact People Operations at .

Minimum Salary $ 130,000.00 Maximum Salary $ 180,000.00