Operations Manager I

Make a real difference in patients' lives—join Elevate Patient Financial Solutions as an Operations Manager I (eligibility) and help guide individuals through their healthcare financial journey. This full-time position is HYBRID working from home and our office in Spring, TX traveling to client facilities as needed, with a Monday-Friday schedule from 8:00 AM to 4:30 PM . This position may require coverage across multiple locations or projects, offering a dynamic opportunity to lead diverse teams and support a variety of hospital environments. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Eligibility division helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As an Operations Manager , you lead and inspire a team dedicated to guiding uninsured hospital patients through the complex landscape of medical and disability assistance. In this onsite, hospital-based leadership role, you oversee daily operations, ensuring your team delivers compassionate, face-to-face support to patients during some of life's most vulnerable moments. You are responsible for driving team performance, mentoring advocates, and maintaining compliance and consistency in patient financial advocacy. In addition to team leadership, you serve as the primary liaison with hospital partners—building strong client relationships, addressing concerns proactively, and ensuring alignment between advocacy services and client expectations. Your leadership not only shapes patient outcomes but also strengthens the integrity and impact of the entire financial eligibility program. Essential Duties and Responsibilities Responsible for day to day operations of staff and client needs Manage and orient staff; assigns work, develops work schedules, instructs in proper procedures; assists with development and revision of department processes/procedures. Monitor staff performance, provides employee recognition and feedback Document issues and concerns to their Director of Operations Work collaboratively with the Director of Operations to establish staff goals. Monitor overall project performance and provides monthly analysis of certification performance; reports findings and implements solutions when negative trends are noted Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits; and maintains files. Develop relationships with clients and county agencies Serve as the Point of Contact for Elevate PFS's client hospitals and Address client issues immediately as they arise Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns Provide adequate training needs to the staff related to policies/procedures or government regulations Represent Elevate PFS at client department meetings Develop and implement effective communication channels to provide information to all staff members Work collaboratively with other facets of the operations which includes Disability, AR Services, Early Out, IT and HR. Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. High School Diploma or GED; Bachelor's Degree preferred Minimum of 2 years of management experience, managing at least 5 people Hospital revenue cycle experience preferred Familiarization with state and federal programs Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required. Excellent time management skills Accustomed to working in a rapidly changing environment Experience with Hospital systems such as STAR, EPIC, Cerner, Meditech, etc. Working knowledge of Microsoft Office Suite and the ability to learn computer applications Knowledge of HIPAA, ACA and EMTALA regulations Excellent communication skills both written and oral Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria. Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. Medical, Dental & Vision Insurance 401K (100% match for the first 3% & 50% match for the next 2%) 15 days of PTO 7 paid Holidays 2 Floating holidays 1 Elevate Day (floating holiday) Pet Insurance Employee referral bonus program

Teamwork:

We believe in teamwork and having fun together

Career Growth:

Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer