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Daikin Applied
Operations Supervisor - Install Team
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What they do
An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
$78,863 / year median in Maryland
+6% projected growth
Job Description
Operations Supervisor - Install Team
Join the worlds largest HVAC company, named by Forbes as one of Americas Best-In-State Employers 2025!Daikin Applied is seeking an Operations Supervisor for our mechanical installation team. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, w innovation and excellence drive our every endeavor!
Location:
Bowie, MD -Hybrid/Field RequirementsYour Responsibilities:
- Administer safety programs and ensure job-site compliance, including training, documentation, audits, and reporting.
- Support sales by assisting with quotations and estimates; review scopes, labor and material costs, assess profit risk, control project expenses, and provide feedback to the District Manager.
- Establish project timelines, coordinate schedules with customers, assign technicians, manage equipment/material orders, and secure all required customer signoffs.
- Provide leadership, supervision, and development for the technician team, including coaching and training support.
- Oversee call-in and transactional service quotes, ensuring timely pricing and proper technician assignment.
- Maintain regular communication with existing customers and build strong relationships to identify additional service and sales opportunities.
- Ensure maintenance contract commitments and inspections are completed on time, while supporting technician scheduling with the Service Coordinator.
- Work with technicians to generate pull-through repair and service opportunities; oversee customer-care initiatives, including Tech Tip programs.
- Set technician goals and complete annual performance reviews on schedule.
- Coordinate technician training with the training department and report training plans and budgets to the District Manager.
- Partner with Service Sales and the District Manager to resolve customer issues, including participating in on-site visits.
- Provide weekly reports on job status, revenue, and warranty recovery to the District Manager.
- Monitor warehouse, truck, and tool inventory; approve tool purchases as needed.
- Provide technical guidance on projects without engineering plans—assess needs quickly, recommend system configurations, and ensure code and best-practice compliance.
- Review Foreman/PM plans for feasibility and assist with on-site troubleshooting when required.
- Manage overall department operations, including staffing, scheduling, performance oversight, and ensuring compliance with safety standards and building codes.