Regional Director of Operations Pet Resort Hospitality Group - 3.5 Detroit, MI Job Details Full-time $80,000 - $100,000 a year 12 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Teamwork Resort experience Leadership development Team development Employee engagement Full Job Description Lead. Inspire. Elevate Operations. Pet Resort Hospitality Group (PRHG) is seeking a dynamic Regional Director of Operations (RDOp) to lead and elevate performance across a portfolio of pet resort locations. Based in Metropolitan Detroit, Northern Ohio, and Ft. Wayne, Indiana, this region offers a unique combination of rapid growth, strong local teams, and access to outdoor recreation, vibrant communities, and expanding markets. This is a high-impact, field-based leadership role responsible for driving operational excellence, developing strong General Managers, and ensuring every location delivers an exceptional guest experience for both pets and their people. If you thrive in a fast-paced, multi-unit environment and are passionate about building high-performing teams, this is your opportunity to make a meaningful impact.

What You'll Do:

Leadership & Operational Excellence Conduct regular on-site visits to evaluate resort performance, team engagement, cleanliness, safety, and guest experience Coach, mentor, and hold General Managers accountable to company standards and performance expectations Partner with HR and Learning & Development to identify leadership gaps and implement development or staffing solutions Financial & Performance Management Own regional financial performance, ensuring revenue, labor, and profitability targets are achieved Review and analyze P&L statements with General Managers; provide coaching on cost control and revenue optimization Collaborate with the Vice President of Operations to develop quarterly operational plans and performance goals People & Culture Build and maintain a culture of accountability, teamwork, and engagement across all locations Support leadership transitions, onboarding, and training for General Managers and key team members Ensure execution of HR, safety, and compliance initiatives across the region Customer Experience Ensure a consistent, high-quality guest experience aligned with PRHG brand standards Resolve escalated guest concerns with professionalism and urgency

What We're Looking For:

3-5+ years of multi-unit leadership experience (pet care, hospitality, retail, or service industries preferred) Proven ability to coach and develop leaders to drive performance and engagement Strong financial acumen with experience managing P&Ls and improving operational efficiency Excellent communication, problem-solving, and organizational skills Ability to travel up to 50% and reside within the assigned region Why Join PRHG? Opportunity to lead and shape operations across a growing organization Work alongside a passionate team dedicated to exceptional pet care and guest service High-impact role with visibility across the company Competitive compensation and benefits package Ready to Make an Impact? Apply today and help us deliver exceptional experiences across every PRHG resort.

Benefits:

401(k) with match Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Awesome pet perks!

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): What is your desired salary?

Work Location:

Hybrid remote in Detroit, MI 48243