Registration & Housing Manager for Meetings & Incentives at Event Connections Group Registration & Housing Manager for Meetings & Incentives at Event Connections Group in Crownsville, Maryland Posted in about 21 hours ago.

Type:

full-time Event Connections Group (ECG) is a high-end boutique events agency located in the Baltimore-Washington metropolitan area, which specializes in aligning their clients to the most appropriate resources for high-touch, results-focused events. ECG specializes in travel incentive programs, customer events, sales and business meetings and high profile donor events. ECG is currently searching for an experienced Registration & Housing Manager to join our team and lead the Attendee Experience department managing the registration process for multiple events per year ranging from 50-700+ attendees. As a Registration & Housing Manager, you will own the entire event registration process from start to finish. You will manage the day-to-day activities of registration/housing projects; communicate with project teams to ensure deliverables are met; interface with clients on project timelines and status updates.

Key Responsibilities:

Attendee Registration Management Main point of contact for external clients and internal team in managing multiple programs simultaneously to ensure client goals are accomplished Lead group hotel room block and all contractual commitments (attrition, room list and billing) Develop and build event registration websites within the platform Report generation to include quality control processes Attendee communication - excellent written and oral skills Client-facing with attendees daily via email, phone, and video Tracking all attendee inquiries Qualify attendee data and maintain registration database with continual updates/changes Handle issues and challenges in professional and courteous manner Management of attendee extension requests with client, hotel and air partner Air travel coordination with air partner for A&D manifests Activity registration: capacities, minimums and maximums, waitlist Attendee survey

Post-program:

provision all final billing and attendee registration reports/manifests Navigate an array of client relationships and project timelines Housing Management Create housing reservation website for city-wide conferences (1000-5000 room nights) to reserve hotel rooms against contracted Group inventory using Cvent, Swoogo and/or Passkey Manage multiple hotel room blocks; rooming lists; attrition/risk mitigation, and applicable guestroom related concessions Manage and update housing site with cancellations, changes, waitlisted rooms, and new reservations Coordinate/manage weekly cadence calls with client Produce weekly inventory pace reports outlining night by night and cumulative room nights sold for each hotel Produce a final reporting package for client post event Qualifications (computer & communication skills): Strong proficiency with Google Suite and Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint. Proficient with registration platforms and event management software (e.g., Swoogo, Cvent, or similar) Strong attention to detail Experience with Mobile Event App creation and promotion. Knowledgeable with Hotel Room Blocks, Hotel Contracts Terms. 2+ years of experience managing event registration for corporate meetings, conferences, or incentive travel programs Experience managing complex attendee data accurately Experience handling attendee communications, confirmations, and special requests Skilled in generating reports, tracking attendance, and managing payment processing Excellent organizational, time management, and problem-solving skills Ability to coordinate with multiple stakeholders including sales, operations, and suppliers Knowledge of data privacy and compliance best practices Customer-service oriented with strong written and verbal communication skills Education and/or

Experience:

College degree is required. Minimum 3-5 years' experience in incentive/meeting industry. Agency experience required.

Location:

Virtual or hybrid work arrangements at our Severna Park, MD location are available.

Hours:

Full-time position; standard business hours, Monday-Friday During high volume planning periods, longer hours as well as weekends may be required. Flexibility required to meet deadlines, attend virtual meetings, or coordinate with global partners across time zones

Applicant Notes:

Along with your complete resume, please send your salary requirements to jack@eventconnectionsgroup.com.