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Senior Director, IAM Engineering & Operations
Job
UKG
Remote
Full-Time
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Job Description
- Lead a global IAM Engineering & Operations organization.
- Drive operational excellence, platform reliability, and service maturity.
- Lead identity governance across both human and non-human (machine) identities.
- Partner with audit, risk, and compliance organizations to support regulatory and governance initiatives.
- Build and develop high-performing engineering leaders and teams.
- Implement scalable identity lifecycle management and access governance across a distributed workforce
- Mature
RBAC/ABAC
models and access certification processes- Ensure alignment with
SOC 1, SOC 2, ISO
27001, GDPR, and other relevant compliance standards Privileged Access Management (PAM)- Lead PAM strategy to secure privileged access across cloud and production environments
- Implement just-in-time (JIT) access, session monitoring, and credential vaulting
- Reduce attack surface and enforce least privilege at scale PKI & Cryptographic Services
- Oversee PKI and certificate lifecycle management supporting secure communications and services
- Enable machine identity management and certificate-based authentication across cloud workloads
- Support encryption and key management strategies aligned with SaaS security requirements Active Directory & Cloud Identity
- Lead modernization of Active Directory (hybrid) and Azure AD / Entra ID environments
- Drive transition toward cloud-native identity and directory services
- Ensure high availability, resilience, and security of identity infrastructure Security & Risk Management
- Embed IAM within UKG's Zero Trust architecture
- Proactively identify and mitigate identity-based threats and vulnerabilities
- Support audits, incident response, and continuous compliance efforts
- Define and execute a cloud-first IAM strategy supporting UKG's SaaS products and internal enterprise systems
- Partner with Product Engineering, Security, and Platform teams to embed identity into the software development lifecycle
- Champion identity as a core platform capability, enabling secure and frictionless user experiences
- Align IAM initiatives with customer trust, compliance, and uptime expectations in a SaaS environment
- Experience leading IAM organizations within highly regulated industries (financial services experience preferred).
- Experience supporting regulatory audits, compliance programs, and governance initiatives.
- Experience managing both IAM engineering and IAM operations functions.
- Bachelor's or Master's degree in Computer Science, Cybersecurity, or related field
- 12+ years of experience in IAM, security, or platform engineering, with 5+ years in senior leadership roles
- Strong software engineering background (Java, Python, .NET, or similar) with hands-on IAM solution development
- Proven success building and scaling global engineering teams in a SaaS or product organization
- Deep expertise in: IAM platforms (SailPoint, Saviynt, Okta, Ping, etc.), PAM solutions (CyberArk, BeyondTrust, etc.), Active Directory & Azure AD / Entra ID, SSO & federation protocols (SAML, OAuth, OIDC), PKI and machine identity management
- Experience supporting high-scale, highly available SaaS environments
- Strong platform and product mindset (not just IT operations)
- Ability to balance security, scalability, and customer experience
- Executive-level communication and stakeholder alignment
- Experience with cloud platforms (Azure preferred) and microservices architecture
- Familiarity with SRE practices, observability, and reliability engineering