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The LaSalle Network Inc

Senior Manager, Title Operations

Pay: $85,000–$100,000/yr

Posted: 3 days ago

Location: Oak Brook, IL (Hybrid)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/3/2026

Career Insights for Operations Manager (General)

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What they do

An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.

$115,203 / year median in Illinois

+3% projected growth

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Job Description

Senior Manager, Title Operations $90,000 - $100,000 yearly

Job Category:

Call Center Position Type:

Direct Hire /

Permanent Work Model:

Hybrid Location:

Oak Brook, Illinois Job ID:

162561

Benefits:

Medical Insurance, Dental Insurance, Vision Insurance Additional Compensation:

Bonus Apply Now

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LaSalle Network is partnering with a leading organization to hire a Senior Manager, Title Operations . This is an exciting opportunity for an experienced operations leader to oversee a large, multi-site team, drive operational performance through data and KPIs, and make a meaningful impact across a multi-state region.

Responsibilities:

Lead managers and supervisors across multiple locations Oversee approximately 200 employees across the region Monitor KPIs, SLAs and operational performance Analyze data to identify performance gaps and opportunities Drive accountability and operational improvements Coach and develop managers and employees Lead workflow and process improvement initiatives Partner with cross-functional teams to resolve issues Support training and development across the region Support new processes, systems and automation initiatives

Requirements:

Strong background in call center, customer operations or another high-volume environment 2-5 years of related operations leadership experience Experience managing large, multi-site or geographically dispersed teams Previous experience leading managers and supervisors Experience managing KPIs, SLAs and operational metrics Strong analytical and problem-solving skills Experience with Power BI, operational dashboards or similar reporting tools Experience with an enterprise ERP system such as SAP, Oracle, Workday, Dynamics or similar Excellent communication, leadership and organizational skills Ability to coach, influence and hold teams accountable Ability to adapt to change and implement new processes and systems

Position Details Compensation:

$85,000-$100,000 base salary + eligibility to earn discretionary bonus

Location:

Westchester, IL Work Model:

Hybrid — 3 days onsite / 2 days remote

Employment Type:

Direct Hire Benefits:

Medical, dental and vision insurance

Travel:

Up to 25%, typically 1-2 trips per month

Team:

Approximately 200 employees with 9-10 direct reports

Region:

Illinois, Indiana, Massachusetts, Michigan, Nebraska, New Jersey, New York, Ohio, Pennsylvania and Wisconsin If you're an experienced operations leader looking for an opportunity to lead a large, multi-site organization and make a meaningful impact through people, data and process improvement, apply today! Phoebe Gilbert Senior Recruiter #

LI-PG1 LNOSHR

LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

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