Team Lead, Communication Operations Dept:

Enrollee Communications Controls Location:

Portsmouth, NH | Full-Time, Hybrid Join FedPoint, where operational excellence meets innovation. FedPoint is seeking a motivated Team Leader of Communication Operations to supervise our Correspondence Analysts and associates, manage key vendor partnerships, and ensure communications to enrollees meet the highest quality standards. If you're a people-focused leader who thrives on structure, problem-solving, and continuous improvement, this role is for you.

What You'll Do:

As Team Lead, you'll play a vital role in ensuring accurate, timely, and effective enrollee communications.

You'll:

Lead & Supervise:

Manage a team of Correspondence Analysts and Associates, oversee daily operations, scheduling, and development.

Vendor Partnership:

Act as the primary liaison with fulfillment and printing vendors, ensuring service levels are met and issues resolved quickly.

Operational Excellence:

Oversee pre and post-mailing reviews, control reports, and correspondence systems to ensure compliance and accuracy.

Team Development:

Coach, mentor, and develop staff through regular feedback, training, and performance evaluations.

Continuous Improvement:

Identify trends, resolve escalations, and implement solutions that align with FedPoint's self-service strategies.

Leadership Impact:

Collaborate with internal stakeholders, contribute to department initiatives, and foster a high-performing, engaged culture.

What We're Looking For:

Education & Experience:

High school diploma required; advanced degree in communications, marketing, or operations or related field preferred. 3+ years in insurance, operations, or quality assurance. Experience managing teams and vendors.

Skills & Competencies:

Strong leadership with proven ability to coach and grow teams. Vendor management expertise. Data analysis and operational reporting skills. Proficiency in Microsoft Excel, Outlook, PowerPoint, and Teams; familiarity with SharePoint, Visio, PostgreSQL, and JIRA a plus. Excellent organizational and project management skills.

Location:

This is a HYBRID role requiring 2 days in the office per week. (Portsmouth, NH)

Schedule:

Monday-Friday Why Join Us? At FedPoint , our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners. We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career. In addition to working for a company with great people and an excellent reputation, what's in it for you ? Generous 401k plan : 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.

Bonus Opportunity:

Qualifying employees can earn an annual bonus based on company metrics and personal performance. Lots of paid time off : 3 weeks' vacation, 7 sick days, 3 personal days, and 12 paid holidays! Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options. 6 weeks fully-paid parental leave Tuition reimbursement program to support career goals. Corporate giving and matching gifts program. Volunteer program : Paid time off to volunteer and company-organized volunteering opportunities. A wide variety of personal, professional, and career development programs. Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community. All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check. FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities . If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster

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