Operational Management:

Oversee day-to-day branch operations, ensuring all security services meet established company and client standards. Implement and monitor standard operating procedures (SOPs) to maintain quality and efficiency in security services. Ensure compliance with industry regulations, local laws, and client requirements.

Staff Management:

Recruit, hire, train, and supervise branch staff, including security officers, administrative personnel, and team leaders. Conduct performance evaluations, provide coaching, and manage staff scheduling to ensure optimal workforce utilization. Ensure staff are equipped with necessary training and certifications in line with industry and company standards.

Client Relations:

Act as the main point of contact for clients within the branch's territory, maintaining strong relationships to ensure client satisfaction and retention. Conduct regular client meetings to assess satisfaction, address concerns, and identify opportunities for additional services. Resolve client complaints promptly and effectively.

Business Development:

Identify and pursue new business opportunities within the branch's geographic area to grow the client base. Develop and implement marketing strategies in coordination with the corporate office to promote security services in the region. Prepare and present proposals for potential clients, negotiate contracts, and ensure

Financial Management:

Manage the branch's budget, including expenses, payroll, and revenue targets. Monitor financial performance, prepare regular reports, and implement strategies to meet financial goals. Work with corporate finance to ensure timely and accurate invoicing and collection of payments.

Health & Safety Compliance:

Ensure the branch complies with health and safety regulations to protect both staff and clients. Oversee risk assessments and coordinate response plans for incidents and emergencies. Perform other job-related duties as assigned.

Responsibilities:

Own It:

Focus on excellence in everything you do and each interaction you have with all clients

Learn:

Absorb the training. Make yourself an expert on our portfolio of solutions

Represent:

Always understand that you are the face of the company to our customers

Diversity:

Every project is different so you must enjoy variety in your workday Work as

One Team:

Work closely with Minuteman's sales, management, and operations teams to best serve our customers Find a way: Turn challenges into opportunities Play To Win.

What we Like about you:

A Sense of humor, creativity, and positive attitude Bachelor's degree in Business Management, Security Management, or a related field (preferred). Proven experience in a managerial role within the security industry. Knowledge of security operations, relevant regulations, and best practices. Strong leadership, communication, and problem-solving skills. Ability to build relationships with clients and staff at all levels. Proficiency in budgeting and financial management. Knowledge of local security market trends and competitive landscape. Proficiency with software systems related to scheduling, reporting, and financial tracking. Certifications in security management (e.g., ASIS Certified Security Manager) are a plus. This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Equal Employment Opportunity (EEO) Statement Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. 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