Operations Supervisor 911

AmeriPro Health is seeking an Operations Supervisor that will oversee daily EMS field operations in the absence of senior management. This role ensures adequate coverage, compliance with protocols, and operational efficiency while serving as a liaison between field staff and other departments. The position requires strong leadership, organizational skills, and the ability to respond to critical incidents when needed. Key Responsibilities Supervise day-to-day EMS field operations and staff performance. Ensure crews have required equipment and adequate supplies for assigned duties. Act as liaison between field staff and internal departments (Training, HR, Billing, etc.). Maintain accurate schedules, training records, and state-required documentation. Monitor system deployment and operational efficiency for cost-effective performance. Respond to high-acuity calls and coordinate ambulance transport during major incidents. Assist in employee evaluations, attendance tracking, and certification compliance. Uphold adherence to company policies, procedures, and patient care protocols. Qualifications High school diploma, GED, or equivalent qualification State-specific Paramedic certification/licensure in good standing (or current NREMT certification, if required by state law) Current CPR certifications: BLS and ACLS Valid state-issued driver's license Strong organizational and leadership skills Effective written and verbal communication skills, including proper spelling and grammar Basic computer proficiency, including Microsoft Word and Excel FEMA IS certifications:

IS-100, IS-200, IS-700, IS-800

Ability to use computer systems such as PCR reporting, email, and MDT applications Ability to effectively present information and respond to questions related to patient care and AmeriPro EMS operations Certification/Licensure Requirements Tennessee Paramedic certification in good standing Valid state-issued driver's license Current CPR certifications: BLS and ACLS; additional certifications preferred (PALS, PHTLS, BTLS, bPPC) Current National Registry certification (if required by state) FEMA IS certifications:

IS-100, IS-200, IS-700, IS-800

Minimum of 2 years of EMS experience preferred Physical Requirements Regularly uses hands to handle or feel objects, reach with arms, and communicate (talk/hear) Frequently required to stand and walk Occasionally required to sit, climb, or balance Frequently lifts and/or moves up to 180 pounds; occasionally up to 300 pounds with assistance Requires specific vision abilities including close vision, color vision, peripheral vision, depth perception, and focus adjustment Working Environment Due to the nature of EMS Care working conditions, employees may be exposed to inclement weather, potentially hazardous conditions, psychological stressors, diseases, and other illnesses. Frequent interruptions, work pressure, difficult personalities, and irregularities in work schedule are expected. Employees are subject to continually changing deadlines while performing the duties of this job. The employee will be occasionally required to attend meetings, some of which may take place outside of regular working hours. Why Choose AmeriPro? At AmeriPro Health, you are at the heart of everything we do! Thrive here with industry-leading pay from day one, comprehensive benefits, clear career pathways, on-going training, and a supportive environment where your expertise is valued. Powered by innovative, cutting-edge technology and state-of-the-art ambulances, you will have the tools to focus on what matters: saving lives and shaping the future of healthcare. Join AmeriPro and be part of a forward-thinking team redefining EMS through innovation and a relentless commitment to excellence! Equal Opportunity Employer Statement It is the policy of AmeriPro Health to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran or military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. AmeriPro Health supports veterans, provides reasonable accommodations for individuals with a disability. We maintain a workplace is committed to maintaining a workplace free from harassment/retaliation.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Work Location:

In person