Cluster Group Housing Supervisor

Cluster Group Housing Supervisor White Lodging Services Corporation - 3.6 Austin, TX Job Details 5 hours ago Qualifications Computer operation Inventory management Staff scheduling Mid-level Analysis skills Team management Decision making Calendar management Computer skills Internal audits

Full Job Description Description Summary:

Overseeing and answering questions from coordinators while making decisions on authorizations in lieu of a manager. In this position you will support event managers by confirming, coding, and processing reservations in multiple reservation systems.

Responsibilities:

Turnover Process:

Making systems more "Marriott Place"; adding overflow/multiple hotels to each booking in MARSHA and Passkey and responsible for Select Service Convention Calendar Oversee Coordinators in completing coversheets/resumes in timely manger

Passkey Controller:

Uploading Campaigns/Smart Alerts, controlling bundles/libraries, checking inventory, cleaning out reservation errors prior to weekly SCRUB meetings, etc.

Lead for direct bill:

handle all direct bill requests and check availability along with making these reservations and communicate with accounting for direct bill approval. Control Room Type Inventory between all properties Review and charge group No-Shows for JW Creating LSOP's for Group Housing Department as "Marriott Place" Lead for Eli Lilly and NCAA for JW. Oversee the process and execution of NCAA and Lilly for Select Service Properties Manage rooms-only blocks Within a year, have Supervisor and Coordinators trained on all systems including:

Passkey, MARSHA, PMS, Fosse, Delphi, and CI-TY Manage CREW Lines:

Southwest & Fedex Monthly Assisting Event Managers in making sure all coversheets/resumes are accurate; weekly check Ensure all variance reports, around the block audits, and final pickup reports are accurate Weekly audit of groups being built in Passkey, MARSHA, PMS, and Fosse Responsible for Group Housing Coordinator schedules and vacations and be the lead in the event of any absences Other information:

COMPETENCIES

Analysis Skills Judgement/Decision Making Experience Track Record Stress Management Customer Focus Team Player Communications-Written Communications-Oral Coaching Accountability Team Building SKILLS Must have CI/TY, Marsha, PMS, and Group Max experience

EDUCATION/EXPERIENCE

College Degree preferred

WORKING CONDITIONS

Requires sitting at a desk for 8-10 hours a day working mostly on a computer and answering phones.