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Keller Williams Realty, LRGV

Director of First Impressions/Agent Services Coordinator

Career Insights for Hospitality Operations Supervisor

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What they do

A Hospitality Operations Supervisor is responsible for the functional management of day-to-day hospitality-specific operations and implementation of strategic projects. Engages with and supervises hospitality stuff such as front-desk clerks, concierges, housekeeping, etc.

$67,727 / year median in Texas

+11% projected growth

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Job Description

Your job title: Agent Services Coordinator/ Director of First Impressions Where you will work: Keller Williams Realty LRGV, Harlingen Who are we? Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Realty LRGV Market Center features a friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Realty LRGV is a hot spot for agents looking to rapidly build and grow their real estate careers. Who are we looking for? The Agent Services Coordinator must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Agent Services Coordinator will assist with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Agent Services Coordinator must be able to move with a sense of urgency to ensure they take care of agent's needs in a timely manner. What will you do? These are the standards a well-above-average performer will maintain or exceed: Assist with the on-boarding process for agents, both experienced and new. Hold weekly agent orientations, and one-on-one's with agents coming on board. Essential duties and responsibilities Organization
  • It is imperative to learn and follow our system to stay ahead and on top of agent count and their personal information at all times.
Send weekly email to staff and ALC announcing all new agents, including who hired them, their bio, and their contact info for team to reach out and welcome. Follow intake process and checklist for all incoming and exiting agents. Assist with all Market Center events, not limited to RED Day, training events, food drives, BOLD, weekly setup when in Market Center, and many other activities throughout the year. Communications/Interactions Staff
  • To be responsible for correct intake paperwork from all new associates, daily activities of the Market Center, works closely with Team Leader, MCA, Compliance Director, and all other team members
  • daily Sales Associates
  • Assist in connecting them to our resources
  • daily Team Leaders
  • Morning huddle and Agent Pipeline is your ONE Thing
  • daily Prospective Sales Associates
  • To help with the intake/ transition process, transferring license, etc.
  • weekly Knowledge/Skills Extraordinary people skills Leadership, management, team-building skills Goal setting, planning, accountability skills Problem-solving skills Proactive, positive attitude Career development and training skills Knowledge of MS Word and Excel Willing and able to embrace new technology, master it, and teach it to others Track record of success in past jobs/tasks Typical end time: 5:30pm Typical start time: 8:30am
This Job Is:
Open to applicants who do not have a college diploma
Job Type:
Full-time Salary:
$11.00
  • $12.
00 per hour Expected hours: 40 per week
Schedule:
Monday to
Friday Work Location:
In person
Job Type:
Full-time Pay:
$11.00
  • $12.
00 per hour
Work Location:
In person