Head of Operations - Jolt Drive Thru Coffee ⚡☕ About the Role Jolt Drive Thru Coffee is looking for an experienced, driven, and people-focused Head of Operations to lead the day-to-day performance and continued growth of our locations. This is a hands-on leadership position for someone who knows how to build great teams, develop strong managers, improve operations, deliver exceptional customer service, and grow a business. The Head of Operations will oversee our Store Managers and operations teams and work closely with ownership to turn company goals into action at the store level. We're looking for someone who can see the big picture without losing sight of what happens at the drive-thru window. You should be just as comfortable reviewing sales and labor numbers as you are walking into a store, jumping behind the bar, observing a rush, coaching a manager, and figuring out how we can do things better. At Jolt, we believe great operations should result in three things: Happy customers. Strong teams. A growing business. ⚡ What You'll Own Lead Our Operations You will be responsible for ensuring Jolt locations operate consistently, efficiently, and at a high level.

This includes:

Overseeing the daily operations and performance of all locations. Establishing and maintaining operational standards and procedures. Identifying opportunities to improve efficiency, workflow, service speed, and consistency. Ensuring stores meet standards for drink quality, cleanliness, food safety, customer service, and overall presentation. Creating systems that make our stores easier and more efficient to operate. Identifying operational problems and making sure solutions are actually implemented and followed. Helping prepare operations for future growth and additional locations. We don't want to hear, "That's just how we've always done it." We want a leader who is constantly asking: "How can we do this better?" ⚡ Build Great Managers & Great Teams Strong stores start with strong leaders. A major part of this position will be developing Store Managers and creating a leadership team that can successfully run the business. You'll be responsible for: Coaching, developing, and holding Store Managers accountable. Setting clear expectations and performance goals. Helping managers become stronger leaders—not simply better schedulers. Supporting recruiting, interviewing, hiring, training, and retention. Identifying high-potential employees and creating opportunities for them to grow. Ensuring managers are properly staffing and scheduling their locations. Building accountability while maintaining a positive Jolt culture. Addressing performance issues quickly and consistently. Creating a strong leadership pipeline as Jolt grows. Your goal isn't to personally solve every problem. Your goal is to build leaders who can. ⚡Protect the Jolt Customer Experience Great coffee matters. But customers have plenty of places to buy coffee. What makes them choose Jolt again is the experience . The Head of Operations will make customer service a priority throughout the company by: Establishing clear customer service expectations. Coaching managers on creating a customer-first culture. Monitoring speed of service, order accuracy, drink quality, and customer feedback. Identifying trends and opportunities to improve the customer experience. Making sure our teams understand the importance of genuine customer connections. Helping stores turn new customers into regulars. We want Jolt to be known not only for great drinks, but for fast, friendly service that people remember. ⚡Grow Sales & Customer Counts Operations isn't just about keeping stores running. It's about making them successful. The Head of Operations will take ownership of improving store performance and helping Jolt grow.

Responsibilities include:

Monitoring sales and customer counts by location. Identifying opportunities to increase traffic and repeat business. Setting measurable performance goals with Store Managers. Reviewing trends and creating action plans for underperforming locations. Working with leadership on promotions, local marketing, community involvement, and customer acquisition. Helping stores execute promotions successfully. Identifying opportunities to increase average ticket and customer frequency without sacrificing the customer experience. Holding managers accountable for understanding and improving their store's business. We want someone who doesn't just ask: "Did we hit our sales goal?" We want someone who asks: "Why did we—or why didn't we—and what are we going to do next?" ⚡Know the Numbers You'll use data to understand what's happening in the business and where we can improve.

Key areas may include:

Sales Customer/transaction counts Sales growth Labor percentage Labor hours and scheduling efficiency Cost of goods Waste Average ticket Speed of service Customer feedback Staffing and turnover Store profitability Numbers tell a story. We want someone who can understand that story and turn it into action. ⚡Work With Ownership to Grow Jolt As Head of Operations, you'll be an important part of Jolt's leadership team. You'll work directly with ownership to: Establish company goals and priorities. Develop strategies for growth. Improve systems and processes. Evaluate store performance. Plan staffing and leadership needs. Prepare for new locations. Identify challenges before they become bigger problems. Turn ideas into clear plans and make sure those plans get executed. We're looking for someone who can bring ideas to the table while also being willing to listen, learn, and understand what makes Jolt different. ⚡ Who We're Looking For Our ideal Head of Operations has: Significant management experience in coffee, quick-service restaurants, hospitality, or a similar high-volume customer service business . Multi-location or senior operations leadership experience strongly preferred. Experience managing and developing Store Managers or other leaders. A strong understanding of scheduling, staffing, labor management, inventory, and operational controls. A proven ability to improve customer service and operational performance. Experience using sales and operational data to make decisions. Strong communication and leadership skills. The ability to coach people while also holding them accountable. Excellent organization and follow-through. A willingness to spend significant time in our stores—not manage solely from an office. The ability to move comfortably between strategic planning and hands-on problem solving. A growth mindset and willingness to learn. The confidence to challenge the way things are done while respecting the culture and values that made Jolt successful. ⚡ The Jolt Kind of Operations Leader We're not looking for someone to simply maintain what we already have. We're looking for someone who can help us build what's next. Someone who can walk into a store and see opportunities. Someone willing to learn all aspects of running a Jolt location - and willing to work any position necessary alongside the team. Someone who develops people instead of simply managing them. Someone who knows that a faster drive-thru doesn't matter if the customer experience suffers. Someone who understands that sales growth, great customer service, strong teams, and efficient operations all work together. Someone who takes ownership. And most importantly, someone who wants to build something with us. Bring your experience. Bring your ideas. Bring your leadership. We'll bring the coffee. ☕⚡ Let's grow Jolt.

TO APPLY

If you are ready to contribute to memorable customer experiences and enjoy working with a dynamic team, please complete an application: https://na2.documents.adobe.com/public/esignWidget?wid=CBFCIBAA3AAABLblqZhD0g26DGybyzuZo--9Vj3GdfO5l40beZHB1M_14bzV4ThnbOFvctwOnSl5GyLY8UbI

• OR download an application at http://www.jolt-austin.com/join-our-team. Located in

New Braunfels Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

Employee discount

Experience:

Leadership Experience:

2 years (Required)

Restaurant Experience:

2 years (Required) Cash handling: 2 years (Required) Customer service: 1 year (Required) Ability to

Relocate:

New Braunfels, TX 78130: Relocate before starting work (Required)

Work Location:

In person