Director of Operations

Director of Operations at Horne Management Director of Operations at Horne Management in Lehi, Utah Posted in 13 days ago.

Type:

full-time

Job Description:

Company Description Horne Management Group is a Utah-based company primarily focused on operating and developing hotels. The company also develops and manages other investments and holdings including residential real estate (both multi-family and single-family), office buildings, golf courses, and a broad range of other investments. The company is involved in all phases of development and operations including operational management, budgeting, capital expenditures, and facilities maintenance. HMG's goal is to maintain high standards of quality, provide excellent customer service, and build exceptional management teams. The company has been in existence for over 30 years and the it's executive team has well over 100 years combined in industry experience. Role Description The Director of Operations or Vice-President of Operations is a full-time, salaried role for a highly experienced and visionary Director or Vice President of Operations to oversee the operational performance of a portfolio of growing company hotel management company. This executive level position is responsible for overseeing a portfolio of hotels, working directly with General Managers, ensuring operational excellence, exceptional guest experiences, and strong financial results across all properties. This position reports directly to the President. Key Responsibilities Provide leadership and operational oversight to a portfolio of 4-6 hotels and growing (or as assigned), ensuring consistent delivery of high-quality guest experiences and operational performance. Partner with General Managers to set and achieve operational goals, including guest satisfaction (GSS/NPS), revenue, profitability, and cost control. Conduct regular property visits, operational audits, and performance reviews to identify strengths, opportunities, and areas needing improvement. Ensure all hotels maintain brand standards, company SOPs, and compliance with health, safety, sanitation, and regulatory requirements. Drive financial performance by monitoring P&L statements, labor costs, operating expenses, and implementing cost-saving and revenue-enhancing initiatives. Lead, mentor, and develop General Managers and on-property department managers, fostering strong leadership and high-performance culture. Implement and monitor operational best practices, training programs, and process improvements across the portfolio. Collaborate with corporate departments (Sales & Marketing, Revenue Management, Finance, Human Resources, and Engineering) to support hotel performance and company-wide initiatives. Manage major operational projects, system implementations, and brand conversions. Handle escalated guest issues and crisis management across the portfolio. Prepare and present operational performance reports to senior leadership and ownership groups. Support new hotel openings, acquisitions, and transitions as needed. Qualifications & Experience Minimum 8-10 years of progressive hotel operations experience, with at least 4 years in a multi-property or area/regional operations leadership role within a hotel management company with P&L responsibility growing sales, managing expenses, and improving profit. Strong background in managing full-service, upscale, or select-service hotels. Food and beverage experience is highly preferred. Proven track record of improving operational performance, guest satisfaction, and financial results across multiple properties. Experience working with multiple brands (Marriott, Hilton, IHG, Hyatt, independent, etc.) is highly preferred. Ability to stand, walk, lift up to 50 pounds, operate hotel equipment, computer hardware and software programs, and travel to hotel properties monthly providing direction and leadership. Key Skills & Competencies Exceptional leadership, coaching, and team development skills over teams with multi-facilities. Strong business acumen with deep understanding of hotel P&L management, budgeting, and forecasting with hotel facility management. Excellent analytical and problem-solving abilities in hospitality industry. Outstanding communication, organizational, and interpersonal skills. Ability to build strong relationships with owners, franchise partners, direct reports, and corporate teams. High level of integrity, professionalism, and attention to detail. Willingness to travel to portfolio properties on a regular basis up to 25-35% each month (current portfolio is in Utah and Alaska). What We Offer Competitive base salary + performance-based bonus Comprehensive benefits package (health, dental, vision, retirement plan, etc.) Company vehicle or car allowance + travel expense reimbursement Hotel discounts across the managed portfolio Professional development and career growth opportunities Dynamic, fast-paced environment with a growing management company The ideal candidate is a results-driven leader who thrives in a multi-property environment, excels at standardizing operations while maintaining individual hotel personality, and possesses the ability to develop strong General Managers while delivering outstanding results for both the company and property owners.