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Kelso Building Services
National BAS Field Service Operations Manager
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Based on Utah data
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What they do
A Field Operations Manager is responsible for field operations of a company or organization, usually installing, repairing or maintaining equipment or services in the field, often outdoors. May supervise field technicians and operatives. Assists in developing regional business plans and strategies. Helps manage budget and expenditures. Ensures quality and technical expertise required for field work are met.
$108,269 / year median in Utah
+9% projected growth
Job Description
National BAS Field Service Operations Manager Kelso Building Services Ogden, UT Job Details 12 hours ago Qualifications Managing maintenance teams Field service equipment repair Managing technical support teams On-site technical support Team leadership In-person customer service Customer engagement Senior leadership
Full Job Description Travel:
Approximately 30-50%, based on business requirements Position Summary The National BAS Field Service Operations Manager is responsible for the operational performance, consistency, quality, profitability, and continued development of KBS Building Automation Systems field service operations across the United States. This position provides national leadership and operational oversight for BAS field service, preventive maintenance, troubleshooting, repair, small projects, customer support, and coordination with KBS remote BAS operations. The role establishes the standards, processes, tools, training, and performance expectations necessary for KBS to deliver a consistent national BAS service experience while supporting regional and local BAS teams. The primary objective is to build a scalable national BAS service organization capable of supporting multiple BAS manufacturers and technologies while delivering safe, technically excellent, responsive, profitable, and proactive service. Key Responsibilities National BAS Field Service Operations Field Technician Leadership & Development BAS Service Standards Develop and maintain KBS national BAS service standards covering Ensure that BAS service activities produce measurable customer value rather than becoming simple inspection or checklist exercises. Kelso Connected & Remote Operations Integration BAS Service Agreement Execution Service Agreement Transition & Customer Onboarding BAS Technical Escalation Serve as a national operational escalation point for complex BAS service issues.Coordinate appropriate resources involving:
Level 1- Field Technician Routine troubleshooting, maintenance, repair, and customer support. Level 2
- Senior BAS Specialist Advanced troubleshooting, programming, networking, integration, and system diagnostics. Level 3
- National Technical Resources Complex programming, system architecture, legacy systems, integrations, migrations, enterprise applications, and advanced technical issues.