Supervisor Testing Operations Supervisor

Supervisor - Testing Operations Supervisor Prov Inc - 4.0 Sandy, UT Job Details Full-time $25 - $30 a year 1 day ago Benefits Paid training Health savings account Paid holidays Disability insurance Health insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Supervising experience Team management Full Job Description Supervisor - Testing Operations Supervisor $25.00 to $30.00/hour | Full-Time | 1:30 PM - 10:00 PM MT Lead High-Stakes Operations in a Secure Testing Environment We are seeking a Supervisor to lead operations supporting remote testing for professionals pursuing licensure. This role is responsible for maintaining test integrity, operational flow, and team performance in a fast-paced, compliance-driven environment. This is not a passive leadership role; you will be actively engaged in operations, decision-making, and team accountability throughout your shift. What You'll Own Oversee real-time proctoring and onboarding operations Ensure strict adherence to test security and compliance standards Monitor workflow and adjust staffing or assignments as needed Address performance, attendance, and behavioral concerns Lead coaching conversations and corrective action processes Partner cross-functionally to maintain service levels and operational efficiency Escalate operational risks and personnel concerns to management Day in the Life In this role, you will actively manage both real-time operations and team performance: Oversee the flow of remote testing, including assigning sessions, monitoring activity, identifying red flags, and adjusting seat availability as needed Troubleshoot technical and candidate issues, including handling escalated calls and resolving complex testing concerns Support exam operations by managing scheduling, adding eligibilities, scoring exams, and canceling or rescheduling sessions that fail to launch Lead team performance through one-on-one coaching, corrective actions, and follow-up communication Manage workforce operations, including preparing schedules, reviewing time punches, and approving or denying time-off requests Support hiring and onboarding efforts, including interviewing candidates Ensure onboarding agents (OBAs) and team members support customer service demand, and step in to assist with calls, emails, or SMS as needed Top Priorities in the First 90 Days Build relationships and establish trust with each team member to understand strengths, challenges, and team dynamics Develop a strong working knowledge of systems, client requirements, and internal procedures to ensure accurate and compliant operations Stabilize and strengthen team culture by reinforcing expectations, improving consistency, and promoting a positive, accountable work environment

ScheduleExpectations Shift:

1:30 PM - 10:00 PM MT Flexibility required to support business needs Overtime may be required during staffing gaps or peak demand What We're Looking For Minimum of 2 years of prior supervisory experience required Experience in operations, call center, or testing environments strongly preferred Technically savvy with strong troubleshooting skills, able to support remote test takers by resolving common system, connectivity, and platform issues in real time Ability to manage performance and hold team members accountable Strong judgment in high-pressure, real-time environments Comfortable working within strict compliance and security protocols Proven ability to identify problems and implement solutions Compensation $25.00 - $30.00 per hour , based on experience Why Join Us We are a growing, privately owned organization focused on test integrity, operational excellence, and developing strong leaders . This role offers the opportunity to take ownership of a critical function and make a measurable impact on both team performance and customer experience.